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30

Call Center jobs in Saudi Arabia

Contact Centre Manager

Contact Centre Manager

Maximus Gulf
Riyadh
SAR 120,000 - 150,000
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Full Stack Developer

Full Stack Developer

Medicall Call center 4D -
Ha'il
SAR 150,000 - 200,000
Client Services Senior Specialist

Client Services Senior Specialist

Dr. Sulaiman Al Habib Medical Group
Saudi Arabia
SAR 150,000 - 200,000
Urgently required
3 days ago
Account Manager

Account Manager

Majdal
Riyadh
SAR 150,000 - 200,000
Contact Center Operations Manager - BPO

Contact Center Operations Manager - BPO

Pie
Riyadh
SAR 150,000 - 200,000
Urgently required
3 days ago
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Tele Sales Center Operations Manager - BPO

Tele Sales Center Operations Manager - BPO

Pie
Riyadh
SAR 150,000 - 200,000
Urgently required
6 days ago
Performance Management Expert (ARIS Experience)

Performance Management Expert (ARIS Experience)

Kawader for Recruitment Co.
Riyadh
SAR 150,000 - 200,000
Urgently required
3 days ago
B2B Sales Specialist

B2B Sales Specialist

شركة معين للمواردالبشرية | Mueen Human Resources Company
Riyadh
SAR 150,000 - 200,000
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Claims Senior Coordinator

Claims Senior Coordinator

Dr. Sulaiman Al Habib Medical Group
Saudi Arabia
SAR 150,000 - 200,000
Customer Success Specialist ( Tamheer )

Customer Success Specialist ( Tamheer )

Wala Plus
Riyadh
SAR 150,000 - 200,000
Urgently required
5 days ago
Customer Success Specialist ( Tamheer )

Customer Success Specialist ( Tamheer )

WalaPlus
Riyadh
SAR 150,000 - 200,000
Head Cyber Security Operations Center

Head Cyber Security Operations Center

LHR Global
Rabigh
SAR 400,000 - 600,000
Urgently required
6 days ago
Senior Product Specialist

Senior Product Specialist

Uniphore
Saudi Arabia
SAR 200,000 - 300,000
Senior Infrastructure Consultant

Senior Infrastructure Consultant

شركة علم
Riyadh
SAR 200,000 - 300,000
Urgently required
4 days ago
CONSULTANT, PEDIATRIC TRANSPLANT HEPATOLOGY

CONSULTANT, PEDIATRIC TRANSPLANT HEPATOLOGY

King Faisal Specialist Hospital & Research Centre
Riyadh
SAR 200,000 - 300,000
Consultant, Fund Accounting

Consultant, Fund Accounting

Northern Trust Corporation
Riyadh
SAR 200,000 - 300,000
Neurosurgery Consultant

Neurosurgery Consultant

King Faisal Specialist Hospital & Research Center - Madinah
Medina
SAR 150,000 - 200,000
Pediatric Cardiology Consultant

Pediatric Cardiology Consultant

King Faisal Specialist Hospital & Research Center - Madinah
Medina
SAR 200,000 - 300,000
Office Manager

Office Manager

Dr soliman fakkeh hospital
Jeddah
SAR 150,000 - 200,000
Urgently required
5 days ago
Head Nurse - Ambulatory Care PDU/ Renal Transplant Clinic

Head Nurse - Ambulatory Care PDU/ Renal Transplant Clinic

Ben Khan
Riyadh
SAR 200,000 - 300,000
Urgently required
6 days ago
Lead Data Analyst

Lead Data Analyst

Steer Studios
Riyadh
SAR 200,000 - 300,000
Urgently required
6 days ago
Merchandising Manager

Merchandising Manager

Pepsico
Saudi Arabia
SAR 150,000 - 200,000
General Surgery Opportunity in Eastern Colorado JOB-2716889

General Surgery Opportunity in Eastern Colorado JOB-2716889

National Medical Association
Eastern Province
SAR 150,000 - 200,000
Consultant Plastic Surgery

Consultant Plastic Surgery

المدينة الطبية الجامعية
Riyadh
SAR 150,000 - 200,000
Network Engineer (NOC) - Saudi Arabia - 1009245

Network Engineer (NOC) - Saudi Arabia - 1009245

Juniper Networks Inc
Saudi Arabia
SAR 150,000 - 200,000
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Contact Centre Manager

Maximus Gulf
Riyadh
SAR 120,000 - 150,000
Job description

Riyadh, Saudi Arabia Posted 2 days ago Expires in 2 months

The Contact Center Manager is responsible for planning and implementing strategies and operations of our call center. You will ensure system and process functionality. In addition you will manage your staff and work closely with other departments within Maximus. You will oversee the performance of the Contact Center’s Team Leaders, Agents, and Support staff, ensuring high-quality customer service and efficient resolution of inquiries and issues. This role involves monitoring performance metrics, implementing process improvements, and fostering a positive and customer-centric work environment.

Responsibilities 

  • Provide leadership, development and coaching of Team Leaders and Agents. Actively engaging and supporting the development of your team to ensure better performance and succession planning.
  • Working with HR and Recruitment drive the recruitment & selection of Team Leader and Agents.
  • Hire, onboard and train call center personnel.
  • Coach call center staff through challenging customer service issues.
  • Analyze call center data and prepare reports for upper management.
  • Evaluate staff effectiveness and performance annually or on an at-need basis.
  • Lead team meetings and give presentations to executives.
  • Develop monthly, quarterly and annual call center goals and action plans.
  • Prepare work schedules to ensure sufficient coverage.
  • Create personnel and supply budgets for approval.
  • Carry out regular 121’s, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.
  • Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
  • Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets
  • Building and maintaining effective internal and external stakeholder relationships
  • Identifying and instilling best practice, processes and systems and drive continuous improvement environment.
  • Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.
  • Work with the Resource Planning team to ensure the most effective resource plans are developed and achieved.
  • Ensures service targets, SLA’s and KPI’s are continually reviewed, and expectations are met with optimum levels of quality & service delivery.
  • Review management information and make suggestions, recommendations as to improvements across the contact center.
  • Any other key activities deemed necessary by senior management.

Skills

Bachelor's degree in business management, communications or a related field. Equivalent work experience may be considered. COPC certified is desirable.

Proven experience in contact center management or customer service leadership roles.

Strong understanding of contact center operations, including knowledge of call center technologies and best practices.

Excellent interpersonal and communication skills, with the ability to build positive relationships with team members, stakeholders, and customers.

Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and implement targeted solutions.

Proficiency in using contact center software, CRM systems, and reporting tools.

Proven knowledge of customer service principles and practices, including customer experience.

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Leadership qualities, including the ability to motivate and inspire a team to achieve performance.

Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Job Sector Customer Service and Call Center

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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