NOC Team Lead | Al-Khaleej | Riyadh, Saudi Arabia

Al-Khaleej; Riyadh; On-site; SAR 149,000 - 225,000; Full time

Job summary

A leading telecommunications provider in Riyadh is seeking an experienced NOC Team Lead to manage network operations and ensure service delivery. The ideal candidate will have a Bachelor's degree in Networks or Telecommunications and 3–4 years of relevant experience. Responsibilities include supervising NOC operations, preparing incident reports, and liaising with clients to ensure compliance with service standards.

Qualifications

• 3–4 years of experience in technical support or operations leadership.
• Familiarity with ITSM platforms (preferably ServiceNow).
• Knowledge of network monitoring tools.

Responsibilities

• Supervise daily NOC operations and monitor team performance.
• Prepare incident and escalation reports for management and clients.
• Ensure compliance with operational standards and SLAs.

Skills

Network Operations

Technical Support

Communication Skills

Organizational Skills

Education

Bachelor’s degree in Networks, Telecommunications, or related field

Tools

ServiceNow

SolarWinds

Job description

🔎 Job Title: NOC Team Lead | Al-Khaleej | Riyadh, Saudi Arabia
🏢 Recruiting Company: Al-Khaleej
🌍 Job Location: Riyadh, Saudi Arabia
💼 Job Type: Full-Time, On-Site
📧 Application Method: Send CV to [e-mail] with subject line “NOC Team Lead”
📅 Experience Level: 3–4 years

💡 Position Summary

Al-Khaleej is seeking a proactive NOC Team Lead to supervise network operations and ensure seamless service delivery. This role is critical for maintaining operational efficiency, managing incidents, and driving team performance in a fast-paced telecom environment.

📜 Detailed Job Description

As a NOC Team Lead, you will oversee daily activities within the Network Operations Center, ensuring timely resolution of incidents and adherence to SLAs. You will prepare escalation reports, liaise with client representatives, and guide your team to deliver exceptional technical support. This position offers an opportunity to lead a skilled team and contribute to the reliability of mission-critical networks.

✅ Key Responsibilities

• ✓ Supervise daily NOC operations and monitor team performance
• ✓ Prepare incident and escalation reports for management and clients
• ✓ Liaise with client representatives and follow up on open tickets
• ✓ Ensure compliance with operational standards and SLAs
• ✓ Drive continuous improvement and team development initiatives

🎓 Required Qualifications & Skills

• ✓ Bachelor’s degree in Networks, Telecommunications, or related field
• ✓ 3–4 years of experience in technical support or operations leadership
• ✓ Familiarity with ITSM platforms (preferably ServiceNow)
• ✓ Knowledge of network monitoring tools (SolarWinds or equivalent)
• ✓ Strong communication, reporting, and organizational skills

✨ Nice-to-Have Skills

• ✓ Experience in multi-vendor telecom environments
• ✓ Advanced troubleshooting and escalation management skills
• ✓ Ability to mentor and train junior engineers
• ✓ Familiarity with KPI tracking and performance dashboards
• ✓ Strong analytical and problem-solving abilities

💡 Recruitment Pro Tip

Showcase your leadership experience and ability to manage NOC operations effectively. Highlight familiarity with ITSM tools and network monitoring platforms to stand out as a strong candidate.