Senior Servicing Lead — Corporate T&E Card Operations

PayTech Nexus Ltd; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A financial services company is seeking a Servicing Lead for its Corporate Travel & Expense Card program. The role involves designing service models, managing client expectations, and ensuring compliance. The ideal candidate has over 8 years of experience in corporate banking operations and card servicing. This position is critical for providing high-standard services to multinational corporate clients.

Qualifications

• 8+ years of experience in corporate banking operations, card servicing, or implementation management.
• Experience designing and running corporate client servicing models.
• Strong project management and process improvement skills.

Responsibilities

• Design and implement an end-to-end servicing model for Corporate T&E Cards.
• Define and document SOPs for key servicing activities.
• Establish clear SLAs, KPIs, and escalation protocols.

Skills

Corporate banking operations

Card servicing

Implementation management

Project management

Stakeholder management

Tools

Card platforms

ERP connectors

Expense management systems

Job description

A financial services company is seeking a Servicing Lead for its Corporate Travel & Expense Card program. The role involves designing service models, managing client expectations, and ensuring compliance. The ideal candidate has over 8 years of experience in corporate banking operations and card servicing. This position is critical for providing high-standard services to multinational corporate clients.