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IN Back Office Engineer (Ericsson Charging System) | SIS Global | Saudi Arabia
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IN Back Office Engineer (Ericsson Charging System) | SIS Global | Saudi Arabia
Job summary
A telecommunications company in Saudi Arabia is seeking an experienced IN Back Office Engineer to manage Ericsson Charging System operations. This role involves troubleshooting, configuration, and performance optimization in a dynamic telecom environment. Ideal candidates should have strong O&M experience and expertise with virtualization and storage technologies. This full-time position emphasizes stability and service delivery.
Qualifications
- 5+ years of O&M experience with Ericsson Charging System nodes required.
- Strong troubleshooting and configuration skills needed.
- Experience with virtualization technologies like VMware is essential.
Responsibilities
- Handle 2nd-level O&M restoration and trouble reports.
- Prepare and implement software and configuration changes.
- Conduct traffic measurement and performance reporting.
- Design and implement tariffs and service classes.
Skills
🔎 Job Title: IN Back Office Engineer (Ericsson Charging System) | SIS Global | Saudi Arabia
🏢 Recruiting Company: SIS Global
🌍 Job Location: Saudi Arabia
💼 Job Type: Full-Time
📧 Application Method: Send your CV to omniaelshamy@sis.net.sa
SIS Global is hiring an experienced Intelligent Network (IN) Back Office Engineer to manage operations and maintenance of Ericsson Charging System nodes. This role is critical for ensuring network stability, reliability, and top-quality service delivery in a dynamic telecom environment.
As an IN Back Office Engineer, you will handle troubleshooting, configuration, and performance optimization of Ericsson Charging System components. You will manage change requests, conduct traffic analysis, and implement tariffs and service classes. The role also involves developing maintenance routines, participating in technical meetings, and driving operational improvements. Strong technical expertise and proactive problem-solving are essential for success in this position.
- ✓ Perform 2nd-level O&M restoration and handle trouble reports, escalating when necessary.
- ✓ Prepare, validate, and implement software, hardware, and configuration changes.
- ✓ Conduct traffic measurement, analysis, and performance reporting to detect deficiencies.
- ✓ Design and implement tariffs, service classes, and configurations.
- ✓ Develop and update maintenance routines, procedures, and documentation.
- ✓ Lead or contribute to process and operational improvements within the department.
- ✓ Represent IN activities in technical and operational meetings.
- ✓ Strong O&M experience in Ericsson Charging System nodes (SDP, CCN, AIR, VS, ECMS, OCC, IVR, NgCRS).
- ✓ Expertise in tariff management, RMA handling, and IN business configuration.
- ✓ VMware: vSphere, vCenter (6.x), vSAN, ESXi, host clustering with HA.
- ✓ HP 3PAR Storage: LUN, Volumes, CPG, firmware upgrades, capacity planning.
- ✓ SAN switch configuration, HP C7000 architecture, virtualization setup.
- ✓ Installation & administration of Ericsson Charging nodes on virtualized hardware.
- ✓ Knowledge of Ericsson Core Nodes (MSC, GMSC, STP, HLR) and routing principles.
- ✓ Oracle Database administration, Linux/Unix systems, shell scripting, and IP networking.
- ✓ Basic knowledge of OSS, GPRS, and GSM technologies.
- ✓ Experience in CSR handling, HW/SW upgrades, and emergency recovery in GSM networks.
- ✓ Ex-Ericsson experience (strongly preferred).
- ✓ Familiarity with automation tools (SUF Playlist, SDP Geo-Redundancy, traffic switchover & fallback).
- ✓ Strong understanding of Core Network management systems (surveillance, performance, configuration).
- ✓ Excellent English communication skills (written & spoken).
- ✓ Ability to work independently and in a shift-based operational environment.
Highlight your Ericsson Charging System expertise and hands-on experience with virtualization and storage technologies. Demonstrating proactive network maintenance and strong troubleshooting skills will significantly enhance your chances of being shortlisted.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.