Senior Project Manager

Sabio Group; Saudi Arabia; On-site; SAR 224,000 - 338,000; Full time

Job summary

A leading customer experience firm in Saudi Arabia is seeking an experienced Senior Project Manager. This role involves managing international projects, ensuring stakeholder communication, and leveraging Agile methodologies to drive project success. The ideal candidate will have robust experience in customer services and excellent communication skills, contributing to a culture of continuous learning within the organization.

Qualifications

• Experience working within customer services industry.
• Proven project management experience in transformative environments.
• Competency in Agile methodologies and tools.

Responsibilities

• Manage project planning and customer relations.
• Ensure stakeholder management with excellent communication.
• Produce documentation and manage escalations.

Skills

Experience of working within the customer services industry

Proven project management experience

Experience with Agile project management methodologies

Excellent verbal communication skills

Ability to manage independent projects

Tools

Jira

Job description

Senior Project Manager

Department: Delivery

Employment Type: Full Time

Location: Saudi Arabia

Reporting To: Programme Manager

Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Project Manager to join our Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

• Responsible for management of project planning on an international level, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations.
• Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.
• Be fully competent within the field of project management. The role-holder will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.
• Production of appropriate documentation.
• Manage escalations within the customer’s organisation, should customer resources not meet agreed pre-requisites and deliverables.

Skills Knowledge and Expertise

• Experience of working within the customer services industry
• Proven project management experience within a consultancy, systems integrator or customer service transformation environment
• Proven experience working with Agile project management methodologies (Scrum) and tools (Jira)
• Experience of collaboration tools for the joint delivery of projects
• Experience of workshop facilitation including internal and external resources
• Experience of virtual project team management (e.g. matrix management across technical teams)
• Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail.
• Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
• Ability to act under own initiative to ensure projects stay on-track
• Ability to manage a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme”