Customer Service à Arabie saoudite

Job Title: Senior Freight Product Manager

Posting Start Date: 6/19/25

Job Description:

Purpose of the Job

The Senior Freight Product Manager is responsible for the strategic development and management of freight products and services. This role involves analyzing market trends, defining product vision, and collaborating with cross-functional teams to deliver innovative solutions that enhance customer satisfaction and drive business growth.

Job Description

• Develop and execute a comprehensive product strategy for freight services that aligns with overall business goals.
• Conduct market research and analysis to identify customer needs, competitive landscape, and emerging trends in the freight industry.
• Define product roadmaps and prioritize features and enhancements based on customer feedback and market demands.
• Collaborate with engineering, operations, marketing, and sales teams to design and launch new freight products and services.
• Work closely with stakeholders to ensure product specifications and requirements are met throughout the development process.
• Facilitate communication between departments to ensure alignment and successful product launches.
• Monitor and analyze product performance metrics, customer feedback, and market trends to inform future enhancements and optimizations.
• Develop and present regular reports to senior management on product performance, challenges, and opportunities for growth.
• Implement best practices for product lifecycle management and ensure adherence to industry standards and regulations.
• Engage with key customers to gather insights, understand their needs, and incorporate feedback into product development.
• Lead product training sessions for internal teams and customers to ensure successful adoption and utilization of freight services.
• Act as a subject matter expert in freight products, providing guidance and support to sales and customer service teams.
• Mentor and develop junior product managers and team members, fostering a culture of innovation and continuous improvement.
• Stay current with industry trends, technologies, and regulatory changes to ensure product offerings remain competitive and compliant.

Job Requirements - Experience and Education

• Bachelor's degree in business, Logistics, Supply Chain Management, or a related field; Master's degree preferred.
• 10+ years of experience in product management, specifically within the freight or logistics industry.
• Proven track record of successfully launching and managing freight products.
• Proficiency in MS Office Applications (Word, Excel, and Outlook) and familiarity with freight management software.

Leadership Behaviors

Building Outstanding Teams
Collaborate & break silos
Execution & Accountability
External focus
Growth mindset
Inclusion
Innovation
Setting a clear direction
Simplification

Skills

Change Management
Collaborative Approach
Commercial Acumen
Continuous Improvement
Cross-Functional Collaboration
Customer Centric
Delegation And Direction
Industry Knowledge
Interpersonal And Relationship-Building Skills
Market Analysis
Negotiation Skills
Operational Excellence
Product Knowledge
Results Driven
Sales Acumen
Stakeholder Management
Team Leadership