Customer Service jobs in Spain

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Details

General Summary

The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the Store Manager role and is to be held for a limited period.

DUTIES And ESSENTIAL JOB FUNCTIONS

• Assist in recruiting and staffing activities.
• Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise.
• Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories.
• Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets.
• Provide superior customer service leadership.
• Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications.
• Participate in store opening and closing activities.
• Ensure the safe deposit of all company funds in the designated bank.
• Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.
• Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees.
• Operate store in store manager’s absence.
• Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors.
• Complete all paperwork and documentation according to guidelines and deadlines.
  
  

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling procedures including cashier accountability and deposit controls.
• Ability to learn and perform IBM cash register functions, including those necessary to generate reports.
• Knowledge of inventory management and merchandising practices.
• Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.)
• Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes.
• Effective oral and written communication skills.
• Effective interpersonal skills.
• Effective organization skills with attention to detail.
• Ability to solve problems and deal with a variety of situations where limited standardization exists.
• Certain store locations may give preference to bilingual Spanish speakers.
  
  

• High school diploma or equivalent strongly preferred.
• One year of experience in a retail environment preferred for external candidates
  
  

• Aligns motives, values and beliefs with Dollar General values.
• Supports ownership by tapping into the potential of others.
• Acts as a liaison between the Store Support Center and store employees.
• Fosters cooperation and collaboration.
• Interacts tactfully yet directly with employees and maintains an open forum of exchange.
• Demonstrates responsiveness and sensitivity to customer needs.
• Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).
• Provides continuous attention to development of staff.
• Recruits, hires and trains qualified applicants to fulfill a store need.
• Ensures store compliance to federal labor laws and company policies and procedures.
  
  

• Frequent walking and standing.
• Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.
• Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts).
• Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
• Occasional climbing (using ladder).
• Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores.
• Fast-paced environment; moderate noise level.
• Occasionally exposed to outside weather conditions.