Customer Service Representative

IIQAF; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality company in Riyadh is seeking a dedicated Customer Service Representative to be the first point of contact for guests. Responsibilities include responding to inquiries, resolving complaints, and providing product information. Ideal candidates will possess strong communication skills and previous customer service experience. Competitive salary and benefits package offered.

Benefits

Competitive salary and benefits package

Opportunities for career growth and development

Positive and inclusive work environment

Employee discounts on company products

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills.
• Previous customer service experience preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues.
• Process orders, returns, and exchanges accurately.
• Provide product information and recommendations.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem-solving skills

Tools

Microsoft Office

CRM software

Job description

Description

We are seeking a dedicated and professional Customer Service Representative to join our esteemed hospitality team. In this role, you will be the first point of contact for our guests, responsible for delivering exceptional service that exceeds their expectations.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Resolve customer complaints and issues with a focus on customer satisfaction
• Process orders, returns, and exchanges accurately
• Provide product information and recommendations to customers
• Collaborate with other departments to ensure seamless customer experience

Requirements

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Previous customer service experience preferred
• Proficiency in Microsoft Office and CRM software

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• Positive and inclusive work environment
• Employee discounts on company products