IT Support

Albukhary International University; Alor Setar; On-site; MYR 36,000 - 45,000; Full time

Job summary

A leading educational institution in Kedah is seeking a proactive IT Support Specialist to provide on-site support and troubleshooting for IT systems. The role includes assisting employees, conducting training sessions, and participating in team collaboration. Candidates must have a diploma in IT, 2-3 years of experience in IT support, and strong problem-solving and customer service skills. The position emphasizes the importance of a positive IT experience across departments.

Qualifications

• Minimum education requirement is a Diploma in IT or related fields.
• 2-3 years of proven experience in an IT support role.
• Knowledge of PC and laptop hardware and software is essential.

Responsibilities

• Provide comprehensive on-site IT support for various equipment.
• Assist employees with IT-related needs and conduct training sessions.
• Collaborate with IT team and develop IT policies.

Skills

Problem-solving abilities

Customer service skills

Interpersonal skills

Adaptability to IT environments

Education

Diploma in IT or related fields

Tools

PC and laptop hardware

Networking systems

AV equipment

Job description

Albukhary International University – Alor Setar, Kedah

3mo ago , from Albukhary International University

ICT Department is looking for a proactive and experienced IT Support Specialist to join the team. As the primary point of contact for on-site IT support, the candidate will play a critical role in ensuring the seamless operation of our IT systems in AIU.

Job Responsibilities

On‑Site Support

• Provide comprehensive on‑site IT support for PC, laptop, projector, networking, and AV equipment.
• Diagnose and resolve hardware and software issues promptly.
• Execute routine maintenance tasks to optimize system performance.

End-User Assistance

• Assist employees with IT-related needs, ensuring a positive and efficient experience.
• Conduct training sessions to enhance end-users’ IT literacy.
• Address inquiries and troubleshoot problems with tact and professionalism.
• Collaborate with the IT team to ensure a cohesive and synchronized approach to IT operations.
• Participate in team meetings to share insights, challenges, and solutions.
• Contribute to the development of IT policies and procedures.

Job Requirements

Technical Proficiency

• Knowledge of PC and laptop hardware and software.
• Familiarity with networking principles and troubleshooting.
• Understanding of audiovisual equipment and its integration with IT systems.

Skills

• Strong problem‑solving abilities.
• Excellent customer service and interpersonal skills.
• Ability to adapt to evolving IT environments.

Experience

• 2–3 years of proven experience in a similar IT support role.

Education

• Minimum education requirement: Diploma in IT or related fields.

Note

Candidate is expected to contribute their skills to serve Albukhary International University (AIU) in full such as events, promotion, exhibitions, and for the other entities under the Albukhary Group of companies.