IT Support Engineer/Technician (Kinrara)

LSA Architects; Puchong; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology firm in Malaysia is seeking an IT Support Engineer/Technician to provide essential user support and manage IT assets. The ideal candidate possesses a strong foundation in desktop support, Microsoft 365, and Active Directory, along with experience in security tools and cloud technologies. Responsibilities include resolving hardware/software issues, managing IT inventory, and ensuring effective user onboarding. This is a great opportunity for those passionate about IT and technology.

Qualifications

• Strong background in desktop support and IT troubleshooting.
• Experience with Microsoft 365 administration.
• Basic understanding of cloud and virtualization technologies.

Responsibilities

• Provide first and second-level support to end-users.
• Troubleshoot and resolve hardware and software issues.
• Manage IT assets and oversee procurement processes.
• Coordinate onboarding and account provisioning tasks.
• Perform regular patch management for device security.

Skills

Desktop support

Microsoft 365

Active Directory

Security tools

Cloud technologies

Virtualization technologies

Tools

Azure

Hyper-V

Autodesk

Job description

IT Support Engineer/Technician (Kinrara)

We are seeking a proactive and skilled IT Support Engineer / Technician to join our IT team. This roleis pivotal in providing end-user support, managing inventory and procurement, and ensuringseamless onboarding and onboarding of users. The ideal candidate will possess a strongbackground in desktop support, Microsoft 365, Active Directory, and security tools, along with abasic understanding of cloud and virtualization technologies.

Key Responsibilities:

• Provide first and second-level support to end-users, resolving hardware, software, and network issues.
• Troubleshoot and resolve incidents related to desktops, laptops, printers, and mobile devices.
• Track and manage IT assets, ensuring proper inventory levels.
• Oversee procurement processes for new equipment and software licensing as needed.
• Coordinate and execute onboarding and onboarding tasks, including setting up user accounts, provisioning hardware, and granting required access rights.
• Ensure prompt removal of accounts and permissions for departing users.
• Manage user accounts, groups, and permissions within Active Directory.
• Support Microsoft 365 administration, including email, collaboration tools, and OneDrive/SharePoint management.
• Deploy and maintain security tools, such as antivirus software and DNS security solutions.
• Perform regular patch management to keep devices up-to-date and secure.
• Maintain backup solutions to ensure data protection and availability.
• Basic understanding of Azure and Entra Active Directory.
• Experience with virtualization platforms such as Hyper-V.
• Familiarity with architectural tools like Autodesk is an advantage.