Transformation Program Test Manager

Maxis; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading telecommunications firm in Kuala Lumpur is seeking an experienced Transformation Program Test Lead to define and govern QA strategies for a large-scale Transformation Program. The successful candidate will have at least 12-15 years of experience in the telecommunications sector, deep expertise in BSS and OSS, and proficiency in Agile testing. This position requires exceptional management skills to work with multiple stakeholders and vendors. Join us to innovate and grow in a dynamic environment focused on inclusion and performance.

Qualifications

• Minimum 12-15 years of working experience in similar roles.
• Deep expertise in BSS and OSS transformation and integration.
• Extensive experience leading testing in Agile/Scrum environments.
• Proven experience in Migration Testing and End-to-End Business Process Testing.
• Exceptional Stakeholder Management and Vendor Management skills.

Responsibilities

• Define and govern the QA and testing strategy for a major Transformation Program.
• Manage testing scope against business and system requirements with end-to-end traceability.
• Lead the planning and execution of System Integration Testing across the new BSS/OSS stack.
• Design and oversee the Test Data Strategy to validate migration and new processes.
• Provide clear progress and quality reports to C-level stakeholders.

Skills

BSS (Billing, CRM, Order Management)

OSS (Service Provisioning, Inventory, Fault)

API Testing (Postman, REST/SOAP)

SQL

Automation tools (Selenium, UFT, etc.)

Stakeholder Management

Vendor Management

Agile/Scrum

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The role of Transformation Program Test Lead is highly specialized, requiring significant strategic and management experience in large-scale, complex technology and business system programs in the telecommunications sector.

Key responsibilities are to define, govern, and lead the entire Quality Assurance (QA) and testing strategy for a major, multi-stream Transformation Program, ensuring the deployed solutions are functionally correct, scalable, and stable across the new end-to-end business process landscape.

1. Strategic Leadership and Governance

Transformation Test Strategy: Develop and own the overall QA strategy for the program, spanning multiple phases (e.g., System Integration Testing, User Acceptance Testing, Performance Testing, Cutover Dress Rehearsals, and Warranty).

Scope and Traceability: Manage the testing scope against massive business and system requirements, ensuring end-to-end traceability of all critical transformation-related processes (e.g., Quote-to-Cash, Order-to-Activate).

Vendor and Stakeholder Management: Govern the testing activities of multiple internal teams, System Integrators (SIs), and third-party vendors, ensuring unified quality standards and coordinated test execution across different partner organizations.

Risk Management: Proactively identify high-impact testing risks related to integration, data migration, and legacy system decommissioning, developing robust mitigation plans.

2. Technical and Environment Management

Integration Testing Focus: Lead the planning and execution of complex System Integration Testing (SIT) across the entire new BSS/OSS stack, focusing on the thousands of data exchanges via APIs and middleware.

Test Data Strategy: Design and oversee the strategy for creating and managing high-volume, production-like, and legally compliant Test Data necessary to validate the migration and new processes.

Environment Readiness: Be accountable for the readiness, configuration, and stability of dedicated, large-scale Test Environments (often requiring virtualization and cloud resources) that accurately mimic the future production architecture.

Automation Framework: Define and drive the implementation of a comprehensive, multi-layered automation framework capable of scaling to the entire transformed landscape.

3. Execution Oversight and Reporting

Defect Triage Leadership: Chair high-priority, multi-vendor defect triage meetings, managing the defect lifecycle, setting severity/priority guidelines, and ensuring development and vendor teams meet aggressive resolution SLAs.

Progress Reporting: Provide clear, concise, and high-stakes progress and quality reports to C-level stakeholders and the Program Steering Committee, highlighting the program's readiness for critical milestones (e.g., Go/No-Go decisions for cutover).

Cutover and Stabilization Support: Support the final Cutover and Go-Live activities by leading a testing command center to validate post-migration processes and stabilize the new environment during the warranty period.

Essential Skills and Experience

Minimum 12-15 years of working experience in similar roles.

Deep expertise in BSS (Billing, CRM, Order Management) and OSS (Service Provisioning, Inventory, Fault) transformation and integration.

Extensive experience leading testing in Agile/Scrum and SAFe environments, including CI/CD pipeline integration.

Proven experience in Migration Testing (data, services) and End-to-End (E2E) Business Process Testing.

Hands-on knowledge of API Testing (e.g., Postman, REST/SOAP), SQL, and automation tools (e.g., Selenium, UFT, Tosca. Katalon, UiPath).

Exceptional Stakeholder Management, Vendor Management, and the ability to lead globally distributed, multi-cultural QA teams.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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