Telesales Sales Manager

Thakral One; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A consulting and technology services company is seeking a Telesales Sales Manager in Kuala Lumpur. You will oversee daily operations of over 100 call center agents and coach them on sales strategies. Preferred qualifications include 5-8 years of experience in telesales or call center management, with a strong track record in leading high-performing teams. The role requires excellent command of English and Bahasa Melayu, and experience in telecommunications or financial services is preferred. Join a dynamic team where you can leverage your skills in a fast-paced environment.

Qualifications

• 5-8 years' experience in telesales or call centre management.
• At least 2 years in a team lead or manager role.
• Experience in telecommunications, broadband, or financial services preferred.

Responsibilities

• Oversee day-to-day telesales operations with 100+ agents.
• Coach agents on sales and service skills.
• Manage multiple stakeholders across various teams.

Skills

Telesales management

Coaching

Stakeholder management

Sales performance

Bilingual in English and Bahasa Melayu

Job description

Thakral One is looking for a Telesales Sales Manager with 5-8 years of experience in telesales or call centre management. leading 100+ agents, driving sales performance, coaching teams, and managing multiple stakeholders across vendors and in-house teams. Experience in telecommunications, broadband, or financial services is preferred.

The Role.

• Oversee day to day telesales operations with 100+ call center agents
• Coach agents on customer sales and service skillsets
• Support agile sales experimentations (i.e., new scripts, new offers, new tools)
• Ability to manage multiple stakeholders (i.e., call centre vendors, in-house remote sales management team, product teams and technology teams)

The Expertise.

• 5-8 years' experience in telesales or call centre management (at least 2 years in a team lead or manager role)
• Experience in telecommunications, broadband, or financial services preferred
• Track record of leading high-performing sales teams (50+ agents).
• Experience working with outsourced vendors or BPO environments is highly advantageous
• Strong command of English and Bahasa Melayu; Mandarin or Tamil is a plus
• Demonstrated comfort working on short-term contracts or agile pilot projects.

About us.

Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.