Technician (Mobile & Laptop Repair)

Machines Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology service company in Kuala Lumpur is seeking candidates for a technical support role focused on Apple products. Applicants should have a minimum SPM qualification, experience in sales and service, and be proficient in troubleshooting hardware and software issues. Candidates must possess strong communication and interpersonal skills, be able to work in shifts, and work independently as well as in teams. Training, insurance coverage, and medical claims are part of the benefits package.

Benefits

Training Provided

Insurance Coverage

Medical Claims

Staff Purchase

Qualifications

• Minimum SPM qualification with experience in sales & service.
• Able to speak in English and Bahasa Malaysia.
• Great communication and interpersonal skill.
• Team player, also able to work independently with minimum supervision.
• Proficient in computer hardware/software troubleshooting.
• Experience with iOS/MAC an added advantage.
• Good working attitude and working ethics.
• Must be able to work in rotation shifts, even in public holidays.
• Tech savvy, sufficient knowledge on Apple Products.
• MAC/IOS Tech Certification is an added advantage.

Responsibilities

• Diagnose and resolve customer’s iOS/MAC hardware and software issue.
• Provide technical support and troubleshooting assistance to customers.
• Strictly abides Service Excellence Values and Policies set by the company.
• Coordinate with Apple Authorities for service issues and claim processes.
• Build good rapport for the company by handling customer’s enquiry and requests carefully and competently.
• Maintain good condition of tools and equipment used for service purposes and keep working environment neat and clean.
• Make sure all documentation, reports and data input to RM & Others system are completed on daily basis.
• Assist other team members promptly when required.

Skills

Communication skills

Interpersonal skills

Team player

Independent worker

Computer hardware/software troubleshooting

Tech-savvy

Knowledge of Apple Products

Education

Minimum SPM qualification

Tools

iOS/MAC

Job description

Minimum SPM qualification with experience in sales & service. Able to speak in English and Bahasa Malaysia. Great communication and interpersonal skill. Team player, also able to work independently with minimum supervision. Proficient in computer hardware/software troubleshooting. Experience with iOS/MAC an added advantage. Good working attitude and working ethics. Must be able to work in rotation shifts, even in public holidays. Tech savvy, sufficient knowledge on Apple Products. MAC/IOS Tech Certification is an added advantage.

Requirements

• Minimum SPM qualification with experience in sales & service.
• Able to speak in English and Bahasa Malaysia.
• Great communication and interpersonal skill.
• Team player, also able to work independently with minimum supervision.
• Proficient in computer hardware/software troubleshooting. Experience with iOS/MAC an added advantage.
• Good working attitude and working ethics.
• Must be able to work in rotation shifts, even in public holidays.
• Tech savvy, sufficient knowledge on Apple Products.
• MAC/IOS Tech Certification an added advantage.

Responsibilities

• Diagnose and resolve customer’s iOS/MAC hardware and software issue.
• Provide technical support and troubleshooting assistant to customers.
• Strictly abides Service Excellence Values and Policies set by the company.
• Coordinate with Apple Authorities for service issues and claim processes.
• Build good rapport for the company by handling customer’s enquiry and requests carefully and competently.
• Maintain good condition of tools and equipment used for service purposes and keep working environment neat and clean.
• Make sure all documentation, reports and data input to RM & Others system are completed on daily basis.
• Assist other team members promptly when required.

Benefits

• Training Provided
• Insurance Coverage
• Medical Claims
• Staff Purchase