Team Leader, Retail (Support)

Ninja Van; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Malaysia is seeking an experienced Operations Manager for their Retail team in West Malaysia. The role involves leading the Retail Operations team, managing daily operations, and driving efficiency initiatives. Candidates should have a Bachelor's degree in Logistics or Business, with at least two years of experience in logistics. Strong communication skills in English and proficiency in Excel are essential. The company offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Minimum 2 years’ experience in logistics management or coordination.
• Personable with good written & oral English communication skills.
• Self-starter with strong initiative and organizational skills.

Responsibilities

• Lead and guide the Retail Operations team for West Malaysia.
• Manage daily operations of Retail operations for West Malaysia.
• Develop Standard Operating Procedures for Retail team-related processes.

Skills

Logistics management

Communication skills

Microsoft Excel proficiency

Initiative and proactivity

Education

Bachelor’s degree in Logistics or Business

Job description

Job Responsibility

• Lead and guide Retail Operations team for West Malaysia
• Manage and monitor daily operations of Retail operations for West Malaysia.
• Lead problem‑solving activities. Be the go‑to person for Retail operations in West Malaysia.
• Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
• Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
• Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
• Collaborate with other departments (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures.
• Develop and test new operational processes on new services.
• Pivotal roles in any Retail expansion projects in West Malaysia
• Supporting roles in any new projects involving the Retail team.
• Develop Standard Operating Procedures (SOP) for any Retail team‑related process

Requirements

• Bachelor’s degree in Logistics or Business (Preferred)
• Minimum 2 years’ experience in logistics management or coordination.
• Proficiency in Microsoft Office programs especially in Excel and Google Drives.
• Personable and a good communicator in both written & oral English. Other language skills will be a plus.
• Self‑starter with good initiative, and persistence to see us through this challengeExtremely proactive, organised and responsible
• A strong sense of ownership in his/her roles and scopes

Working days: Monday to Saturday

Working Hours: 10am to 7pm