Student Engagement Officer (Female) – Accommodation and Warden

Hireon; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent educational institution in Kuching is seeking an experienced individual to enhance the student life experience. Responsibilities include managing on-campus accommodation services, coordinating resident activities, and ensuring well-being for students. The ideal candidate should possess strong customer service skills, a degree in a relevant field, and be proficient in both English and Bahasa Malaysia. This role offers a dynamic work environment focused on student engagement and service excellence.

Qualifications

• A Bachelor’s degree in a relevant discipline or Diploma with a minimum of three years of relevant experience.
• 2 to 5 years of experience in building services management including administration and maintenance.
• Familiar with operating building services and maintenance.

Responsibilities

• Assist the Manager to enhance the student experience.
• Manage administration and operations of the Student Village.
• Coordinate activities and events for residents.
• Provide accommodation advisory services.

Skills

Customer service skills

Interpersonal skills

Microsoft Office

Time management

Detail-oriented

Fluent in English

Fluent in Bahasa Malaysia

Education

Bachelor’s degree in a relevant discipline

Diploma with 3 years experience

Tools

CANVA

Job description

SALARY RANGE: RM3,000-RM4,000

Responsibilities

The primary focus of this position is to proactively assist the Manager, Student Life & Support Services and Assistant Manager, Student Life to enrich student life university journey though the delivery of a world class student experience and to be a future ready leader.

This position is responsible for providing and ensuring that the functions which includes duties listed below are carried out in a highly coordinated, professional and effective manner to University Sarawak students, staff and external stakeholders:

1. Administration (Student Village database) and operations (inclusive management of repair and maintenance, security, parcel/mailing services and cleaning) of Student Village (On-Campus Accommodation);
2. Activities and events for Student Village residents;
3. Well-being and welfare of Student Village residents; and
4. Accommodation advisory.

The appointee works closely with academic staff at University Sarawak and liaises with staff at other campuses to ensure consistency in corporate style and efficient use of resources.

Qualifications and Criteria

• a) A Bachelor’s degree in a relevant discipline from a recognized institution; or
• b) A Diploma in a relevant discipline from a recognized institution with a minimum of three (3) years relevant working experience. Fresh Bachelor degree holders in relevant discipline can be considered.
• At least 2 to 5 years relevant experience and knowledge in various functions of building services managing including administration hostel.
• Hands‑on knowledge of the operations, building services and maintenance of various services installed in the building and its compound including electrical works, plumbing, laundry system, management of sound system, fire and safety, housekeeping, managing of security enforcement and emergency management.
• Strong customer services focus and able to develop good working relationship with student, staff and external stakeholders.
• Excellent interpersonal skills and demonstrated ability to work effectively in a consultative and team environment, including the ability to liaise effectively with a wide range of internal and external stakeholders.
• Great personality, energetic, proactive, creative and innovative.
• Familiar with computer skills and knowledge of Microsoft Office software, especially MS Words, MS Excel, and Power Point.
• Demonstrated ability to use basic design and content‑creation tools (e.g., CANVA, video editing apps) to produce clear, engaging visual materials for student communications.
• Good time management and organizational skills, with ability to prioritize workload to ensure deadlines are met.
• Able and willing to work extra hours and during weekends, as and when required.
• Meticulous and have an eye for details.
• Demonstrated ability to motivate self and others.
• Fluent in English and Bahasa Malaysia; additional proficiency in other languages is a definite advantage.