Sr. Systems Engineer

Two95 International Inc.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Kuala Lumpur is seeking a skilled IT professional to ensure successful project implementations and high customer satisfaction. The ideal candidate will have at least 4 years of experience in IT, with strong knowledge of Microsoft Windows solutions and various database management systems. Additionally, strong leadership and customer service skills are crucial. This role requires working onsite and providing 24x7 standby support on a rotational basis.

Qualifications

• Minimum of 4 years relevant experience in IT environment.
• Good knowledge of Microsoft Windows platform.
• Required certification(s): MCSA or MCSE.

Responsibilities

• Ensure successful implementation of projects.
• Meet SLAs and achieve customer satisfaction.
• Oversee system design requirements for clients.

Skills

IT Troubleshooting

Root Cause Analysis

Customer Service Mindset

Strong Leadership

Education

Bachelor's Degree in IT related field

Tools

Microsoft Solutions (Office365/Exchange)

Backup solutions (Commvault, Veritas, Veeam)

Relational Database Management System (MSSQL, MYSQL, Oracle)

Clustering and Virtualization solutions (VMware, Hyper-V)

Job description

Responsibilities

• To ensure successful implementation of projects within schedule.
• To ensure SLAs are met and achieved the highest customer satisfaction.
• Oversee the design, development and implementation of clients system design requirements.
• Installs, configures, and tests operating systems, application software, and system management tools.
• To focus on key customer's IT infrastructure for further enhancement.
• To provide onsite post-sale support for Microsoft and Wintel server related problem, system integration, migration or upgrade of products below.
• Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
• Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
• Liaise with internal sales, project manager and vendors for communicating project status and problem resolution.
• To provide after office-hour offsite standby 24x7 (rotation basis).
• To lead system integration deployment project.
• To obtain job related Industry Certification for principal partnership requirement.

EXPERIENCE / SKILLS REQUIRED

Candidate must possess at least a Bachelor's Degree in relevant IT related field such as Computer Science, E&E or equivalent.

• Minimum of 4 years relevant experience in an IT environment preferably with good knowledge of Microsoft Windows platform.
• Preferably good working knowledge with the following:
• Microsoft Solutions (Office365/Exchange/Lync/Active Directory/Sharepoint/System Center)
• NAS/SAN/Object Storage, RAID concepts and disk management tools
• Networking, e.g. TCP/IP and routing
• Window server operating system and open source (Linux/UNIX)
• Windows Infrastructure service (DNS, DHCP, WINS)
• Backup solution (Commvault, Veritas, Veeam etc)
• Clustering and Virtualization solutions (VMware, Hyper-V, KVM)
• Relational Database Management System (MSSQL, MYSQL, Oracle etc)

- Good knowledge in IT troubleshooting and root cause analysis.

- Knowledge in DELL system solution is will have an advantage.

- Experience in the surveillance system (CCTV) industry will have an advantage.

- Possess strong leadership and interpersonal skills with a customer service mindset.

- Required Certification(s): MCSA or MCSE(preferable)

- Required language(s): English, Mandarin & Bahasa

- Preferably Senior Executives specializing in IT/Computer – System or equivalent

- Applicants must be willing to work in The Boulevard Office,Mid Valley City,KL.

- Candidate willing to travel outstation on project basis.

- Candidate willing to standby 24x7 (rotation basis).