Software Implementation Consultant (Hybrid)

ExecSearch; Puchong; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading company in IT solutions is seeking a Software Implementation Consultant in Puchong. The ideal candidate will liaise with customers, ensuring effective onboarding to software solutions and providing training. This hybrid role is perfect for candidates with accounting backgrounds and offers further development opportunities through training.

Benefits

Performance bonuses based on achievements

Mileage & Medical Claims

Personal Accident Insurance

Career development opportunities including training

Qualifications

• Minimum qualification includes LCCI / Diploma / Degree in relevant fields.
• Fluent in English.
• Prior field experience is preferred but fresh graduates with excellent results are welcome.

Responsibilities

• Build customer relationships and manage software implementations.
• Train and counsel customers on best practices.
• Evaluate and configure solutions to meet customers' needs.

Skills

Proficiency in accounting

Exceptional written and verbal communication

Strong presentation skills

Strong research and problem-solving abilities

Computer literacy

Education

LCCI / Diploma / Degree in Computer Science, Information Technology, Accounting, or equivalent

Job description

Software Implementation Consultant (Hybrid) - Setiawalk, Puchong

Software Implementation Consultant (Hybrid)

We are looking for Software Implementation Consultants , who will act as the principal liaison with customers. We welcome candidates with accounting backgrounds who have profound knowledge of ERP Solutions and Financial Accounting, along with good understanding and communication skills to venture into the Information and Communication Technology sector. Fresh graduates will be considered, and training will be provided.

Responsibilities:

• Build relationships with customers to become the trusted advisor by having in-depth knowledge of the company's software solutions, customers' industries, and business processes.
• Train and counsel customers on company's solutions and best practices.
• Work directly with clients to onboard them to company's products from project kick-off to live operation.
• Create and follow project plans, manage and monitor progress, and guide all aspects of implementation.
• Set and adhere to project timelines and goals for multiple implementations.
• Evaluate customers’ current business practices and configure solutions to meet their needs.
• Ensure customers are trained to use the product and monitor their system utilization.
• Establish and maintain excellent customer rapport via various communication channels.
• Assist with support to ensure quick response times.
• Report issues to development as they arise within the product.
• Develop and improve training documentation and best practices for internal and external use.

Required Skills:

• Proficiency in accounting and experience with related software.
• Computer literacy.
• Exceptional written and verbal communication skills.
• Strong presentation skills for virtual and onsite meetings.
• Strong research and problem-solving abilities.

Job requirements:

• Minimum LCCI / Diploma / Degree in Computer Science, Information Technology, Accounting, or equivalent.
• Fluent in English.
• Prior experience in the field is required; however, excellent academic results from fresh graduates are encouraged to apply.
• Knowledge of Property Development Industry is an advantage.

Company Benefits:

• Performance bonuses based on achievements and contributions.
• Mileage & Medical Claims.
• Personal Accident Insurance.
• Career development opportunities including training and continuing education.
• Office Location: Setiawalk, Puchong (accessible by LRT).