Service Manager-Excitation

ABB; Selangor; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

A leading industrial automation company is seeking a seasoned professional for a service management role. This position involves implementing service strategies to optimize profitability while leading a team focused on customer satisfaction and compliance with safety regulations. The ideal candidate has more than 12 years of experience in the power generation and Oil & Gas sectors, along with a strong educational background in electrical or power electronics. This role offers a hybrid work model based in Malaysia, emphasizing growth in service quality and customer relationships.

Qualifications

• 12+ years of experience in service management role within power generation and Oil & Gas industries.
• Proven experience in implementing and driving service strategies, with P&L responsibility.
• Experience in handling a multicultural team across Asia is preferred.

Responsibilities

• Creating and driving implementation of service strategy.
• Ensuring strategic plans are implemented consistently in the service organization.
• Driving and monitoring performance targets as part of the unit P&L.

Skills

Service management

English proficiency

Team management

Customer relationship management

Health, Safety & Environment (HSE)

Education

Bachelor’s degree in electrical, power electronics, or equivalent

Job description

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

Work Model: Hybrid #LI-Hybrid, Onsite #LI-Onsite

This role is contributing to the Process Automation Energy Industries Excitation Business for Asia. The position is based in Petaling Jaya, Malaysia.

Responsibilities

• Creating and driving implementation of service strategy as a member of the management team.
• Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Running the day-to-day service business with proper resource planning to ensure profitable growth and improvement of service productivity.
• Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
• Driving continuous improvement culture in HSE and quality to achieve service excellence in your own area of responsibility.
• Building sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
• Responsible for Health, Safety & Environment (HSE) and all other business compliance standards and regulations in their own area of responsibility.

Qualifications

• Bachelor’s degree, preferably in electrical, power electronics, or equivalent.
• 12+ years of experience in service management role within the power generation and Oil & Gas industries.
• Proven experience in implementing and driving service strategies, with P&L responsibility.
• Experience in handling a group of service engineers and managing service jobs.
• Fluent in English with excellent written, verbal, and presentation skills. Willingness to travel across the allocated region countries.
• Experience in handling multicultural team members across Asia is preferred.

About the Division

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.