Service Centre Officer

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel group in Ipoh, Malaysia is seeking a Service Centre Officer to handle guest requests and coordinate internal communications ensuring smooth daily operations. Candidates should have at least 1 year of experience in the hotel or customer service industry with strong interpersonal skills. The role requires proficiency in English, Cantonese, and Putonghua and a willingness to work shifts. Competitive benefits and opportunities for growth are offered.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Structured learning and development pathways

Qualifications

• At least 1 year of relevant experience in the Hotel or Customer Service Industry.
• Customer oriented team player with strong interpersonal and multi-tasking skills.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Willing to work on shifts.

Responsibilities

• Handle all incoming and outgoing calls promptly.
• Provide and record all guest messages and wake-up calls.
• Fulfill guest needs as requested according to established standards.
• Answer general inquiries and explain latest F&B promotions.
• Perform any other duties as assigned by management.

Skills

Customer service orientation

Interpersonal skills

Multi-tasking skills

Fluent in English

Fluent in Cantonese

Fluent in Putonghua

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a Service Centre Officer, you will be handling guest requests and coordinating internal communications to ensure smooth daily operations.

Key Responsibilities

• Handle all incoming and outgoing calls promptly.
• Provide andrecord all guest messages and wake-up calls.
• Fulfill guest needs as requested according to the established standard.
• Answer general inquiries and explainlatest F&B promotion.
• Perform any other duties as assigned by Management.

About You

• At least 1 year of relevant experience in the Hotel or Customer Service Industry.
• Customer oriented team player with strong interpersonal and multi-tasking skills.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Willing to work on shifts.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.