Senior Technical Engineer – Network

CTC Global; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Selangor is seeking a Senior Technical Engineer (Network) to lead complex network projects and provide high-level technical support. The ideal candidate should have a Bachelor’s Degree and at least 5 years of hands-on experience in network management. Key responsibilities include mentoring junior engineers, managing customer relationships, and ensuring effective documentation. Strong skills in TCP/IP routing and network equipment are essential. This position offers a dynamic environment to advance your career.

Qualifications

• 5+ years of hands-on network technical experience managing complex network projects.
• Fluent in English, able to articulate technical solutions to customers.

Responsibilities

• Lead complex network infrastructure projects and provide high-level technical support.
• Conduct knowledge sharing sessions to enhance team's technical capabilities.
• Prepare comprehensive problem management reports to identify root causes.

Skills

Project Delivery

Advanced Technical Support

Incident Management

Problem Management

Documentation and Knowledge Management

Team Development

Quality Assurance

Operational Support

System Compliance

Education

Bachelor’s Degree in Networking, Computer Science, Information Technology, Engineering (Computer/Telecommunication)

Tools

Network packet analysis tools

Routers and switches

Job description

Role Summary

Senior Technical Engineer (Network) is responsible for leading complex network infrastructure projects, providing high-level technical support, and ensuring the successful implementation and maintenance of network solutions. This role involves mentoring junior engineers, managing critical customer relationships, and contributing to the continuous improvement of technical processes and methodologies.

Responsibilities

• Project Delivery: Participate in the deployment of complex network solutions involving multiple technologies, ensuring alignment with industry best practices and adherence to project timelines
• Advanced Technical Support: Provide high-level technical assistance to Engineer (Level 1) and resolve complex customer issues through onsite or offsite support
• Incident Management: Lead the development of project incident reports from a technical perspective, ensuring thorough analysis and effective resolution
• Problem Management: Prepare comprehensive problem management reports, identifying root causes and recommending long-term solutions
• Documentation and Knowledge Management: Develop and review technical documentation for projects. Capture and update project implementation technical issues for lessons learned
• Team Development: Conduct knowledge sharing sessions to enhance the team’s technical capabilities and stay current with industry trends
• Quality Assurance: Review comprehensive preventive maintenance reports to ensure high standards of service delivery
• Operational Support: Participate in the department’s rotating standby roster to provide critical support when needed
• Project Closure: Conduct customer service reviews before the closure of projects to ensure all customer requirements have been met
• System Compliance: Ensure timely updates of installation tickets in the Field Service Management System (FSMS) and maintain accurate timesheets in the Intranet system

Requirements

• Qualifications: Bachelor’s Degree in Networking, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field
• Technical Expertise: Strong understanding of TCP/IP routing, network packet analysis tools, and network configuration. Proficient with network equipment such as routers and switches
• Experience: At least 5 years of hands‑on network technical experience, with a proven track record in managing complex network projects
• Communication Skills: Fluent in English, with strong written and verbal communication abilities. Proven ability to articulate technical solutions and remedial action plans to customers and internal teams
• Customer Management Skills: Demonstrated ability to manage customer relationships effectively, ensuring that technical issues are resolved swiftly and satisfactorily