Senior Service Ops Analyst (Hybrid) – Data-Driven

Zebra Technologies; Penang; Hybrid; MYR 80,000 - 110,000; Full time

Job summary

A prominent technology solutions provider in Penang is seeking a Senior Service Specialist to oversee service provider‑managed repair depots. This hybrid role involves monitoring KPIs, managing escalations, and driving operational excellence through data-driven decision-making. Candidates should have a Bachelor's degree and 7+ years in Supply Chain or Repair Operations, with strong analytical, communication, and project management skills. Join a culture of innovation and collaborative improvements with meaningful global impact.

Qualifications

• 7 years or more in Supply Chain Operations or Repair Operations.
• Skilled at interpreting complex datasets and translating data into actionable improvements.
• Deep understanding of process optimization and quality management.

Responsibilities

• Oversee operational performance of service provider‑managed repair depots.
• Act as a communication bridge between internal teams and service providers.
• Lead initiatives for service improvement through data analysis.

Skills

Analytical skills

Communication skills

Operational Excellence

Project Leadership

Data Management

Depot repair operations knowledge

Education

Bachelor's degree

Tools

Excel

Power BI

Job description

A prominent technology solutions provider in Penang is seeking a Senior Service Specialist to oversee service provider‑managed repair depots. This hybrid role involves monitoring KPIs, managing escalations, and driving operational excellence through data-driven decision-making. Candidates should have a Bachelor's degree and 7+ years in Supply Chain or Repair Operations, with strong analytical, communication, and project management skills. Join a culture of innovation and collaborative improvements with meaningful global impact.