Senior OPCS Specialist

Hytech Consulting Management; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consulting firm in Kuala Lumpur is looking for an Operations Customer Service Executive. This role serves as a key contact for clients, ensuring smooth operational support and high-quality service. Responsibilities include providing timely support via live chat and email, guiding team members, resolving customer inquiries, and maintaining records. Strong communication and organizational skills are essential, along with the ability to manage multiple tasks. This is a full-time position with opportunities for growth.

Qualifications

• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic understanding of financial operations, KYC procedures, and compliance requirements is a plus.

Responsibilities

• Provide professional and timely support to clients via live chat and email.
• Provide guidance to team members.
• Address and resolve customer complaints, feedback, and service issues efficiently.
• Maintain accurate records of client interactions and service issues.

Skills

Strong communication skills

Detail-oriented

Organizational skills

Ability to manage multiple tasks

Job description

The Operations Customer Service Executive will serve as a key point of contact for our clients, ensuring smooth operational support and high-quality service. The role combines frontline customer support with operational and administrative responsibilities.

Key Responsibilities

• Provide professional and timely support to clients via live chat and email.
• Provide guidance to team members.
• Respond to client inquiries regarding products, platforms, and account-related matters.
• Address and resolve customer complaints, feedback, and service issues efficiently.
• Maintain accurate records of client interactions, feedback, and service issues.
• Process client deposits and withdrawals.
• Maintain and update client account records.
• Support internal documentation and requirements ensuring all records comply with company standards.
• Assist in the preparation and translation of customer announcement notices and operational communications.

Requirements

• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic understanding of financial operations, KYC procedures, and compliance requirements is a plus.