Senior Executive, Non-Technical Aftersales Training

Sime Darby; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading automotive company in Malaysia is seeking a Senior Executive for Non-Technical Aftersales Training. This role involves developing and conducting various training programs for non-technical personnel in the service network. The ideal candidate should have at least 2 years of experience in training within the automotive sector and a Diploma in Automotive or a related field. Responsibilities include managing training resources, ensuring compliance with standards, and maintaining training records to enhance operational quality.

Qualifications

• Minimum 2 years of experience in conducting non-technical related training in the automotive industry.
• Proficient in training resource management and development of training materials.
• Ability to manage training records and certification data.

Responsibilities

• Assist superior to develop annual training plan.
• Conduct and update product training for non-technical personnel.
• Manage training resources, including materials and venues.
• Ensure compliance with quality and safety standards for training activities.

Skills

Training development

Assessment planning

Resource management

Automotive knowledge

Education

Diploma in Automotive or related field

Job description

Senior Executive, Non-Technical Aftersales Training

Assist superior to develop annual training plan.

To create, conduct and update product training and Certification Training program for all the BYD non-technical Aftersales personnel within the Malaysia service network.

Prepare and adaptation of suitable training materials and module from Principle to comply with Malaysia market.

To efficiently manage training and related resources: handouts, flip charts, PowerPoint slides, whiteboard, tools & equipment, training aids, training room/facility and training vehicle

Plan and conduct assessment throughout BYD Malaysia service network.

Ensure all training activities comply with Principle’s and Organization quality standard and health & safety requirements.

Prepare all required paperwork including training report and form in organized and timely manner.

Maintain training records and certification data for all non-technical Aftersales personnel within Malaysia service network.

To monitor the staff development (Non-Technical Aftersales) and advise on the improvement plan to the management from time to time.

Other tasks as assigned by direct superior and management team.

To manage training invitation, catering arrangements and payment process.

Others Responsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements.

Provide non-technical training and certification training for non-technical personnel in service network thus increasing the job competencies and improve the quality of Aftersales.

Increase the training courses and man-days to comply with the Principle’s and Organization target and requirement.

Develop training programs in accordance with guideline given by Principle and Organization objectives.

Assist superior to ensure the best Aftersales practices and processes are transferred effectively to participants.

Assist superior to ensure new product training and information are delivered and distributed throughout the network.

Assist superior to ensure all Non-Technical Aftersales personnel are trained and certified.

Assist superior to ensure all reports and data are updated regularly and provided as of when required.

Assist superior to manage and upkeep all Non-Technical Aftersales personnel data/ records.

Assist superior to manage and upkeep of all department’s assets.

Assist superior to manage department expenditure/ expenses.

Education/Professional Qualification:

Minimum - Diploma Automotive or related field.

Professional Experience:

Minimum of 2 years of experience in conducting non-technical related training in the automotive industry training.