Senior Customer Service Officer

Malaysia Aviation Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aviation company in Malaysia is seeking an experienced Customer Service Officer. The ideal candidate will hold a Degree or Diploma and have at least 3 years of relevant experience. Key responsibilities include managing customer interactions calmly and effectively, with strong skills in problem-solving and communication. This role offers benefits such as EPF, SOCSO, and annual leave. A passion for customer service is essential.

Benefits

EPF

SOCSO

Annual Leaves

Qualifications

• At least 3 years of relevant work experience to carry out the functions and responsibilities of a CSO.
• At least 5 years working experience in any relevant field.

Responsibilities

• Carry out the functions and responsibilities of a Customer Service Officer.
• Remain calm under pressure and handle irate passengers.

Skills

Problem solving

Interpersonal skills

Communication skills

Ability to multitask

Education

Degree or Diploma in any related field

High school certificate or equivalent

Job description

• Degree or Diploma in any related field with at least 3 years of relevant work experience to carry out the functions and responsibilities of a CSO.
• High school certificate or equivalent with at least 5 year working experience in any relevant field.
• Capabilities and skills in problem solving.
• A team player with excellent interpersonal, communication and influence skills.
• Calm and patience approach to irate passengers and to remain calm under pressure. A customer service oriented with passion towards customer service.
• Ability to work under pressure and multitasking.

Requirement

• Degree or Diploma in any related field with at least 3 years of relevant work experience to carry out the functions and responsibilities of a CSO.
• High school certificate or equivalent with at least 5 year working experience in any relevant field.
• Capabilities and skills in problem solving.
• A team player with excellent interpersonal, communication and influence skills.
• Calm and patience approach to irate passengers and to remain calm under pressure. A customer service oriented with passion towards customer service.
• Ability to work under pressure and multitasking.

Responsibility

• Degree or Diploma in any related field with at least 3 years of relevant work experience to carry out the functions and responsibilities of a CSO.
• High school certificate or equivalent with at least 5 year working experience in any relevant field.
• Capabilities and skills in problem solving.
• A team player with excellent interpersonal, communication and influence skills.
• Calm and patience approach to irate passengers and to remain calm under pressure. A customer service oriented with passion towards customer service.
• Ability to work under pressure and multitasking.

Benefits

• EPF
• SOCSO
• Annual Leaves

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .