Senior Cruise and Expedition Tour Manager

AnywhereWork Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A tourism company in Kuala Lumpur is seeking a Senior Cruise and Expedition Tour Manager. The ideal candidate will manage relationships with cruise companies, especially for polar expeditions, create detailed tour descriptions, and guide operations and customer support teams. They must possess at least 5 years of experience in the tourism or cruise field, solid negotiation abilities, and fluency in both English and Mandarin. The role offers benefits such as health insurance and annual leave.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• At least 5 years in the tourism or cruise field with hands-on experience.
• Solid knowledge of cruise operations and logistics for polar expeditions.
• Ability to work in a fast-moving environment and learn quickly.

Responsibilities

• Develop relationships with cruise companies for group bookings.
• Ensure accurate listings for new cruise tours on the website.
• Create detailed tour descriptions and marketing materials.
• Manage bookings and logistics for smooth tour delivery.
• Guide customer support in pre-sale and post-sale assistance.
• Track trends in the cruise sector to enhance offerings.

Skills

Negotiation skills

Project management

Fluency in English

Fluency in Mandarin

Job description

Senior Cruise and Expedition Tour Manager

AnywhereWork Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Qualifications

• At least 5 years in the tourism or cruise field, with hands‑on experience in cruise partnerships and polar expedition tours.
• Solid negotiation skills and deep knowledge of cruise operations, including deal setup and handling unique aspects like Arctic and Antarctic logistics and add‑on activities.
• Strong project management with attention to budgets, timelines, and quality details.
• Open to learning and flexible in a fast‑moving work setting.
• Fluent in English and Mandarin to communicate well with global partners and teams.

Responsibilities

• Develop and manage relationships with cruise companies, negotiating the best deals for group bookings and exclusive options, with a focus on polar expeditions to the Arctic and Antarctica.
• Add new cruise and expedition tours to the company website, ensuring listings are accurate and complete.
• Create clear tour descriptions, itineraries, and brochures for the website and marketing materials, emphasizing standout features of expeditions.
• Guide the operations team in managing bookings, logistics, and smooth tour delivery, including coordination with land operators as required.
• Guide the customer support team in delivering strong pre‑sale advice and post‑sale assistance to boost client satisfaction.
• Track trends in the cruise and expedition sector to improve our offerings and spot new growth areas, especially in polar tours.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO