Sales & Technical Support Specialist (Hybrid)

Sutherland; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A global tech support company in Kuala Lumpur seeks a sales and technical support representative. This role involves managing customer interactions and addressing support requests, requiring strong bilingual communication skills in Mandarin or Cantonese and English. Responsibilities include troubleshooting products, advising on services, and achieving performance targets. Training is provided for successful candidates, with flexible working hours and a hybrid mode available based on performance.

Qualifications

• Strong written and verbal communication skills in Mandarin or Cantonese and English.
• Basic knowledge of web content management systems, PHP, and MySQL.
• Proficient in CRM tools with accurate data entry capabilities.

Responsibilities

• Handle incoming calls or chats, ensuring a high level of customer experience.
• Advise customers on new products and services.
• Resolve issues and guide customers toward solutions.

Skills

Strong written & verbal communication in Mandarin OR Cantonese + English

Basic knowledge of CMS (WordPress/Joomla), PHP, MySQL

Proficiency in CRM tools and accurate data entry

Ability to identify customer needs

Skilled in handling objections, upselling, and cross‑selling

Job description

A global tech support company in Kuala Lumpur seeks a sales and technical support representative. This role involves managing customer interactions and addressing support requests, requiring strong bilingual communication skills in Mandarin or Cantonese and English. Responsibilities include troubleshooting products, advising on services, and achieving performance targets. Training is provided for successful candidates, with flexible working hours and a hybrid mode available based on performance.