Sales Manager

Iconic Marjorie Hotel, a Tribute Portfolio Hotel; Bayan Lepas; On-site; MYR 40,000 - 55,000; Full time

Job summary

A leading hospitality establishment in Penang is looking for an individual skilled in group/catering sales to drive revenue opportunities. The role involves building strong relationships with clients, providing exceptional customer service, and effectively managing sales activities. Ideal candidates will have experience in proactive solicitation, negotiation, and a solid understanding of market dynamics. Join a dedicated team to maximize revenue streams and enhance customer satisfaction.

Qualifications

• Experience in group/catering sales and account management.
• Strong negotiating skills and the ability to close deals.
• Excellent customer service abilities and relationship management.

Responsibilities

• Identify and solicit new group/catering business opportunities.
• Provide exceptional customer service and execute brand standards.
• Build and maintain relationships with key stakeholders and accounts.

Skills

Proactive solicitation

Negotiating skills

Customer service

Relationship building

Market understanding

Job description

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with group/catering counterpart to effectively manage the business opportunity.
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.
• Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Maximizes revenue by upselling packages and creative food and beverage.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as significant customer expectations
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Provides excellent customer service in order to grow share of the account.
• Executes brand’s Customer Service Standards and property’s Brand Standards.
• Executes and supports the business Customer Service Standards and property’s Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g., Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders.
• Uses sales resources and administrative/support staff.