Sales Assistant (Vision Expert)

Alpro Pharmacy; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local optical store in Kuala Lumpur is looking for a customer-focused Optical Assistant. You will assist customers in selecting frames and lenses, support optometrists during examinations, and manage eyewear orders. The ideal candidate should have experience in retail and strong communication skills. This role requires a fashion-conscious individual who can provide excellent customer service and contribute to the store's operations.

Qualifications

• Prior experience in the optical or retail eyewear industry is an advantage.
• Strong sales and customer service skills with a high level of initiative.
• Excellent communication skills, both spoken and written.

Responsibilities

• Assist customers in selecting suitable frames and lenses.
• Support Optometrists during eye examinations.
• Perform adjustments and repairs on eyewear.

Skills

Sales skills

Customer service skills

Fashion sense

Communication skills

Teamwork

Job description

Job Responsibilities

• Assist customers in selecting suitable frames, lenses, and eyewear accessories
• Support Optometrists during eye examinations when needed
• Perform eyewear measurements, adjustments, and minor repairs
• Ensure all optical quality standards are met in frame fitting and lens dispensing
• Manage inventory of frames, lenses, and optical products
• Handle eyewear orders, including verification of prescriptions, materials, and customer pickups
• Coordinate with labs for order processing and insurance verification
• Maintain accurate filing of invoices and patient records
• Provide an excellent in-store customer experience with product knowledge and fashion sense
• Contribute to merchandising and product displays to enhance customer appeal
• Perform other tasks as assigned to support daily optical operations

Job Requirements

• Prior experience in the optical or retail eyewear industry is an advantage
• Strong sales and customer service skills with a high level of initiative
• Fashion-conscious with an eye for matching frames to customer preferences
• Familiarity with optical tools, frame adjustments, and repair is a plus
• Insurance and billing knowledge is an added advantage
• Able to work flexibly to meet patient and operational schedules
• Excellent communication (spoken and written) and interpersonal skills
• Computer literate; experience with Microsoft Office is helpful
• Team-oriented and adaptable to a fast-paced retail environment
• Experience in optometry settings or assisting opticians is a plus but not required