Retail Associate (Penang)

Chow Tai Fook Jewellery Group; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading international luxury jewelry retailer in Penang is seeking dedicated individuals to provide outstanding customer experiences and achieve sales targets. Candidates should have SPM Level and preferably sales experience in luxury brands. Strong interpersonal skills, adaptability, and a commitment to retail hours are essential for success in this role. Join us to influence a global audience and enhance your career in the prestigious jewelry industry.

Benefits

Comprehensive wellness programs

Career development opportunities

Qualifications

• Sales experience preferably in the jewelry industry or luxury brands.
• Demonstrated ability to deliver strong customer service with a proven sales track record.
• Well-groomed, personable, and confident.

Responsibilities

• Provide an outstanding customer experience.
• Develop and maintain deep product knowledge.
• Achieve individual and store sales targets.
• Manage inventory levels and clear records.
• Ensure the store reflects the brand's image.
• Coordinate and fulfil customer orders.

Skills

Strong customer service

Sales ability

Interpersonal and communication skills

Adaptability to a fast-paced environment

Multilingual

Education

SPM Level and above

Job description

Joining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people and culture we embrace and embody as the leading jewellery company from Asia. We are Chinese house of timeless craft and beauty.

We prioritise employee well-being, offering comprehensive wellness programs designed to support your health in all areas. Our strong focus on career development provides ample opportunities for personal growth, skills enhancement, and advancement. By joining Chow Tai Fook Jewellery, you will be at the forefront of innovation in the luxury retail industry, influencing a global audience through a network of over 7,000 shops worldwide.

We welcome you on our Group's journey to be the most trusted jewellery group that is a lifetime partner for every generation.

Key Responsibilities:

Provide an outstanding customer experience, creating an exceptional shopping experience.

Develop and maintain deep product knowledge, encompassing craftsmanship, design intent, styling possibilities, and the brand stories behind each piece, to deliver confident and engaging customer advice.

Achieve individual and store sales targets through active customer engagement and tailored product recommendations.

Manage inventory level through conducting inventory counts and maintaining clear inventory records.

Ensure the store is impeccably maintained, with visual displays that reflect the brand’s image and current promotions.

Coordinate and fulfil customer orders, including in-store collection and delivery arrangements

Support the execution of in-store campaigns, promotions, and events.

Able to commit to retail hours.

Qualifications:

SPM Level and above.

Sales experience preferably in the jewelry industry / luxury brands.

Demonstrated ability to deliver strong customer service with a proven sales track record.

Well-groomed, personable, and confident, with strong interpersonal and communication skills.

Team-oriented with the ability to adapt quickly to a fast-paced retail environment.

Multilingual to cater to different groups of clienteles.

*Experienced candidates with proven track records will be considered for Senior Executive role.

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