Remote SEA Customer Success Specialist (English Speaking)

Job Expert; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service solutions provider is seeking a Customer Success Specialist in Malaysia's George Town. The role involves resolving customer inquiries through calls, emails, and live chat. Candidates should demonstrate professionalism, possess multitasking abilities, and have excellent English communication skills. Experience in customer-focused roles is preferred. Join a dynamic team dedicated to ensuring exceptional customer experiences and enhancing user satisfaction with high-quality services.

Qualifications

• Previous experience in customer-focused product environments is preferred.
• Ability to follow established processes and collaborate effectively within a team.
• Excellent written and verbal communication skills in both native and English languages.

Responsibilities

• Resolve customer inquiries via inbound calls, emails, or live chat promptly.
• Assist customers in utilizing specific features and functionalities of the platform.
• Conduct follow-ups with customers to ensure resolution of their technical issues.

Skills

Professionalism in customer service

Solutions-oriented mindset

Multitasking abilities

Excellent communication skills

Basic computer proficiency

Job description

A customer service solutions provider is seeking a Customer Success Specialist in Malaysia's George Town. The role involves resolving customer inquiries through calls, emails, and live chat. Candidates should demonstrate professionalism, possess multitasking abilities, and have excellent English communication skills. Experience in customer-focused roles is preferred. Join a dynamic team dedicated to ensuring exceptional customer experiences and enhancing user satisfaction with high-quality services.