Payment Operations Analyst 2

Citigroup; Pahang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial services firm is looking for a Payment Operations Analyst based in Malaysia. This role involves managing technology projects in cash operations, processing payments efficiently, and improving workflows. Candidates should have at least 2 years of experience, strong communication skills, and an understanding of foreign exchange policies. The company offers a full-time position in an inclusive environment that values diversity.

Qualifications

• 2 years of experience in a related role.
• Effective verbal and written communication skills.
• Strong analytical and presentation capabilities.

Responsibilities

• Process payments and receivables efficiently.
• Act as subject matter expert for transaction processes.
• Communicate with external clients for payment confirmations.
• Recommend improvements for cash operations workflows.
• Provide evaluative solutions for cash management issues.

Skills

Verbal communication

Analytical skills

Presentation skills

Knowledge of Malaysia Foreign Exchange Policy

Education

Bachelor’s/University degree or equivalent experience

Job description

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

At Citi, we get to connect millions of people across hundreds of cities and countries every day and have been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life. We’re currently looking for a high caliber professional to join our team as Payment Operations Analyst (Internal Job Title: Cash and Trade Proc Analyst 2 - C10) based in Penang, Malaysia. The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs.

Responsibilities

• Processing of payments and receivables related activity
• Ensure transactions are processed efficiently, act as a SME (subject matter expert) and recommend process improvements
• Email contact with external clients to obtain necessary payment confirmation
• Anticipate and respond to requests for deliverables with internal and external clients and vendors.
• Recommend improvements to the daily workflow for a medium sized Cash Operations unit
• Recommend new work processes / technological improvements for cash management team in conjunction with identifying and resolving individual problems
• Carry-out non-routine cash operations
• Provide evaluative solutions for cash management issues based on analysis of information, precedent, and acquired technical experience
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 2 years of experience in a related role
• Effective verbal and written skills
• Effective analytic and presentation skills
• Knowledge on Malaysia Foreign Exchange Policy will be advantage

Education

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Operations - Transaction Services

Job Family: Cash Management

Time Type: Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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