Operations Performance Analyst

SalesWorks; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A dynamic analytics solutions provider in Kuala Lumpur is seeking an Operations Performance Analyst. This role involves driving performance visibility and predictive insights for timely decision-making. The ideal candidate should possess strong analytical skills and experience in data analytics. You will develop performance dashboards, analyze trends, and provide actionable insights to leadership. Proficiency in tools like Power BI and SQL is expected. Join us to support continuous operational improvements and enhance business processes.

Qualifications

• Proven experience in business reporting, data analytics, or business systems management.
• Strong analytical skills with the ability to interpret complex datasets.
• Knowledge of operational metrics and KPI frameworks.

Responsibilities

• Consolidate data for performance dashboards.
• Analyze trends and forecast operational issues.
• Provide actionable insights for leadership decisions.
• Develop automated reporting systems and KPIs.
• Collaborate with teams to ensure data integrity.

Skills

Analytical skills

Data interpretation

Problem-solving

Communication skills

Education

Bachelor's degree in Business Analytics, Statistics, Operations Management, or related field

Tools

Power BI

SQL

Excel

Job description

Join Our Team as Operations Performance Analyst

Operations Performance Analyst is responsible for driving performance visibility, predictive insights, and decision enablement across operational processes. This role focuses on consolidating data, analyzing trends and gaps, and providing actionable insights to support timely, accurate, and data‑driven decision‑making.

What You'll Do:

• Performance Visibility: Consolidate data from multiple sources to provide comprehensive performance dashboards and reports across operations.
• Predictive Insights: Analyze trends, identify gaps, and forecast potential operational issues to enable proactive management and continuous improvement.
• Decision Enablement: Provide actionable insights and recommendations on operational metrics such as turnaround time (TAT), accuracy, and process efficiency to support leadership decisions.
• Develop and maintain automated reporting systems, KPIs, and analytics tools to monitor business performance.
• Collaborate with cross‑functional teams to ensure data integrity, consistency, and timely reporting.
• Support strategic planning by providing performance analysis, scenario modeling, and insights for process improvements.
• Document reporting procedures, maintain data governance standards, and promote best practices in business analytics.
• Prepare and deliver management reporting on a timely manner.

What We're Looking For:

• Bachelor's degree in Business Analytics, Statistics, Operations Management, or related field.
• Proven experience in business reporting, data analytics, or business systems management.
• Strong analytical skills with the ability to interpret complex datasets and generate actionable insights.
• Proficiency in reporting and analytics tools (e.g., Power BI, SQL, Excel).
• Knowledge of operational metrics, process performance measurement, and KPI frameworks.
• Strong problem‑solving skills and a data‑driven approach to decision‑making.
• Excellent communication and stakeholder management skills.