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A logistics company in Malaysia is seeking an operational team member to coordinate transport activities and collaborate with logistics partners. Responsibilities include daily operations, handling customer issues, and preparing performance reports. The ideal candidate should have a Diploma or Bachelor’s Degree in a relevant field and possess strong coordination and problem-solving skills. This role offers an opportunity to work in a dynamic environment with flexible hours.
Perform daily operational duties such as coordinating transport activities, liaising with drivers, warehouse teams, and third-party logistics partners to ensure smooth loading, transit, and delivery.
Handle operational issues affecting customer satisfaction and work closely with the Customer Service team to resolve complaints efficiently.
Prepare monthly reports related to fleet utilization, driver performance, and other logistics metrics.
Provide backup support to colleagues when required to ensure seamless operations.
Ensure compliance with company policies, safety regulations, and standard operating procedures in all logistics activities.