Account Manager & Industry Sales

Infomina Berhad; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is seeking an Account Manager to oversee and grow key client relationships. This role involves acting as the main contact for client needs, identifying new business opportunities, and ensuring client satisfaction. Candidates should have a minimum of 5 years of IT sales experience, preferably in the financial services industry, and must be proficient in English and Bahasa Malaysia. Strong organizational skills and a focus on client retention are essential.

Qualifications

• Minimum of 5 years of experience in IT sales with a track record in client growth.
• Experience in direct account management, preferably in the FSI industry.
• Proficiency in both spoken and written English and Bahasa Malaysia.

Responsibilities

• Serve as the primary point of contact for all client needs.
• Build and nurture long-term client relationships.
• Provide consultative advice and identify new opportunities.
• Track and report on account performance metrics.

Skills

Client growth and retention

IT sales experience

Strong organizational skills

Proficiency in English and Bahasa Malaysia

Job description

Job Summary

The Account Manager is responsible for managing and growing key client relationships, acting as the main point of contact to ensure client satisfaction and delivering strategic guidance with a focus on client acquisition, client retention and revenue growth.

Key Responsibilities

• Serve as the primary point of contact for all client needs and inquiries, ensuring ongoing engagement and satisfaction
• Build and nurture long-term client relationships, understanding their business needs and goals, maintaining strong and positive relationship with key stakeholders and executive sponsors
• Act as a trusted advisor, providing consultative advice and identifying new opportunities for clients
• Identify opportunities to expand services and upsell solutions, driving additional revenue from existing and new clients
• Develop account plans and strategies tailored to each client's goals and objectives
• Proactively monitor and stay informed about new technologies and the competitive landscape
• Collaborate with cross‑functional teams such as technical and marketing to deliver optimal solutions to clients
• Able to communicate and prospect company’s solution offerings to clients
• Track and report on account performance metrics, ensuring targets are met or exceeded
• Maintain accurate records of client interactions, proposals, and revenue projections in a timely manner

Requirements

• Minimum of 5 years of experience in IT sales with a proven track record in client growth and retention, focusing on either one of the following areas:
  • Application Related Solution
  • Infrastructure/Network Solution/Virtualization/Managed Services
  • IT Security Management Solution
• Experience in direct account management, preferably FSI industry and large enterprise accounts
• Strong organizational skills and attention to details
• Independent, proactive, attentive, and goal‑oriented
• Proficiency in spoken and written in English and Bahasa Malaysia