Multilingual Customer Experience Specialist (Mandarin/English)

PERSOL; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading company in customer services seeks a Customer Experience Specialist in Kuala Lumpur. In this role, you will deliver excellent customer service across various communication channels, manage high volumes of inquiries, and continuously improve customer service processes. Candidates must have a strong command of English and Mandarin, alongside at least one year of relevant experience. This position requires working in a rotational shift cycle for 24/7 support, offering a competitive package and benefits including annual leave and bonuses.

Benefits

Monthly rotation shift allowance

Annual leave starting from 16 days

Annual flexi benefits after 1 year of employment

Work from home allowance for new joiners

Qualifications

• At least 1 year of Customer Service-related experience.
• Must be detail-oriented and ethical.
• Able to commit to 24/7 monthly rotational shift.

Responsibilities

• Deliver excellent customer service via communication channels.
• Handle high volume inquiries professionally.
• Identify work process improvements and communicate clearly.

Skills

Excellent command of spoken and written English

Proficient in Mandarin

Customer service skills

Analytical thinking

Problem-solving skills

Stress tolerance

Job description

A leading company in customer services seeks a Customer Experience Specialist in Kuala Lumpur. In this role, you will deliver excellent customer service across various communication channels, manage high volumes of inquiries, and continuously improve customer service processes. Candidates must have a strong command of English and Mandarin, alongside at least one year of relevant experience. This position requires working in a rotational shift cycle for 24/7 support, offering a competitive package and benefits including annual leave and bonuses.