Milk Powder Field Team Leader — Promotions & Engagement

Always Marketing (M) Sdn Bhd; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A marketing firm in Johor is seeking a Team Leader to manage field operations and support promoters. Responsibilities include conducting audits, monitoring attendance, and ensuring product promotion effectiveness. The ideal candidate should have at least 1 year of experience in the FMCG industry, proficiency in Microsoft Office, and strong multitasking abilities. Additional skills such as problem-solving, leadership, and working under pressure are necessary.

Qualifications

• Candidates must possess at least SPM in business administration, operations management or equivalent.
• At least 1 year of work experience in FMCG industry.
• Microsoft Office (Word, Excel, PowerPoint).
• Experience in handling daily operational issues.
• Problem Solving skills and multitasking skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Able to lead by example, maintain good spirits and contribute team morale.
• Results‑oriented and able to work under pressure.
• Taking ownership of accounts and providing effective solutions to situations.
• Possess own transport.
• Able to work on weekends.

Responsibilities

• Conduct on-field audits within the assigned region and provide necessary support to promoter.
• Monitor and report promoter daily attendance (actual vs plan), including any EL/MC/AL updates.
• Ensure promoters promote assigned products and recruit targeted shoppers/consumers in-store.
• Ensure promoter actively engage with targeted shoppers and consistently promote the brand.
• Ensure promoter deliver accurate and complete product detailing as per expectations.
• Ensure wet sampling activities are performed hygienically and according to SOP.
• Communicate and update promoter on product information and promotion mechanics (if any).
• Ensure all data submitted by promoter is truthful, accurate, and updated in a timely manner.
• Monitor, report, and follow up on product stock levels in-store (low stock or out-of-stock situations).
• Coach promoter on product knowledge, selling techniques, and engagement skills during activations.
• Build and maintain strong rapport with client sales representatives, merchandisers, and retailers.
• Manage day-to-day operations, following the Team Leader’s field checklist and completing daily tasks.
• Propose potential new outlets (for low-performing stores or newly opened locations).
• Submit all required reports on time without delay.
• Ensure the overall welfare and well-being of PAs under your supervision.

Job description

A marketing firm in Johor is seeking a Team Leader to manage field operations and support promoters. Responsibilities include conducting audits, monitoring attendance, and ensuring product promotion effectiveness. The ideal candidate should have at least 1 year of experience in the FMCG industry, proficiency in Microsoft Office, and strong multitasking abilities. Additional skills such as problem-solving, leadership, and working under pressure are necessary.