Key Account Manager

ATPI; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global travel management company is looking for an Account Manager in Kuala Lumpur to enhance client retention and profitability. This role includes developing business plans, managing relationships, and utilizing Microsoft Dynamics for record keeping. Ideally, candidates should have over 3 years in customer service, strong analytical skills, and proficiency in Microsoft Office. The company values cultural awareness of Asia Pacific markets and effective communication. Competitive salary offered.

Qualifications

• 3+ years of experience in Customer Service and Account Management, preferably with a Travel Management Company.
• Strong analytical and customer-focused mindset.
• Proficiency in oral and written communication.

Responsibilities

• Meet client retention and account profitability targets.
• Support implementation efforts for existing and new clients.
• Develop and execute business plans and measure results.
• Build relationships with Sales & Operations Managers.

Skills

Customer Service

Account Management

Cultural awareness of Asia Pacific markets

Analytical skills

Communication skills

Microsoft Office Suite

Tools

Microsoft Dynamics

Job description

Meet client retention and account profitability targets

Increase revenues by means of Up-Selling and Cross-Selling through consultative approach, and offering solutions based on customer needs

Support implementation efforts for existing and new clients

Develop and execute business plans, implement key deliverables, and measure results

Develop, measure and report on Service Level Agreements and Key Performance indicators

Create and manage business improvement plans and conduct client business reviews

Ensure timely settlement of customer payments where required and necessary as per contractual obligation

Build good working relationships with the Sales & Operations Managers and their respective teams

Maintaining accurate records in company designated database – Microsoft Dynamics

Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region

Any task as delegated by management

Qualifications, Key Skills and Experience

3 Years experience in Customer Service and Account Management, preferably with Travel Management Company (TMC) but not essential.

Cultural awareness of Asia Pacific markets

Analytical and Customer Focused.

Proficient oral and written communication skills

Proficiency in Microsoft Word, Excel, and PowerPoint