IT Support Engineer

VAT Group; Seberang Perai; On-site; MYR 60,000 - 80,000; Full time

Job summary

A multinational organization in Penang is seeking an experienced IT Support Engineer to handle IT infrastructure operations, maintain IT applications, and support end-users. The ideal candidate will have a bachelor's degree in a related field, at least 2 years of experience, and strong troubleshooting skills. Fluency in English is essential, and knowledge of Power BI and PowerApp is a plus. This role focuses on ensuring the reliability and efficiency of computer systems to support organizational goals.

Qualifications

• Minimum 2 years of experience in IT operations, systems administration, or network administration.
• Strong troubleshooting skills are essential.
• Dependable and flexible when necessary.

Responsibilities

• Responsible for day-to-day operations of IT infrastructure.
• Maintain and administer existing plant IT applications.
• Collaborate on shopfloor digitization initiatives.
• Plan and execute IT projects with project managers.
• Provide IT consultation and second-level support.

Skills

Troubleshooting skills

Knowledge of hardware and software systems

Fluency in English

Dependability

Flexibility

Knowledge in Power BI

Knowledge in PowerApp

Understanding of German

Education

Bachelor’s degree in computer science, information technology or related field

Job description

We are looking for an experienced IT Support Engineer to help us design, develop, and maintain computer systems and networks in an organization. The main objective is to ensure that the organization's computer systems are reliable, secure, and efficient. Additionally, IT System Engineers are responsible for troubleshooting and resolving any issues that arise with the computer systems and networks. They must also provide support and guidance to end-users to ensure they can use the computer systems effectively. The overall goal of an IT System Engineer is to ensure that the organization's computer systems are running smoothly and efficiently to support the organization's goals and objectives.

Responsibilities

• Responsible for the day-to-day operations of an organization's IT infrastructure. This includes installing, configuring, maintaining, and troubleshooting hardware and software systems.
• Maintaining and administering existing plant IT applications including clocking systems, door access, ESS, local applications, employee time attendance etc. Housekeeping applications database from time to time and ensure applications compatibility to VAT IT environment.
• Working closely with operations on shopfloor digitization initiatives to deliver reliable, scalable, and robust digital solutions to improve operations efficiency and effectiveness.
• Involved in the planning and execution of IT projects. Working with project managers to define project scope, develop project plans, and track project progress.
• Assisting in machine network communications and machine integration activities.
• Analyzing highly complex problems and to deliver practical IT solutions to overcome the problems.
• Provide IT consultation and second level support for local systems to users when necessary.
• Troubleshooting, diagnosing, and resolving database, software, and other network and system problems.
• Maintaining accurate and up-to-date documentation of IT systems, processes, and procedures, facilitating knowledge sharing and collaboration within the IT team.
• Overseeing relationships with IT vendors, evaluating their services, and ensuring they meet the organization's requirements.

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

• Bachelor’s degree in computer science, information technology or a related field.
• Prefer 2 years and above with this related job experience.
• Experience in IT operations, systems administration, or network administration.
• Knowledge of hardware and software systems.
• Strong troubleshooting skills.
• Must be fluent in English.
• Dependable and flexible when necessary.
• Knowledge in Power BI, PowerApp will be a big plus.
• Able to speak and understand German.