IT Security (Assistant Manager)

Lonpac Insurance Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

An insurance company in Malaysia seeks a Claims Officer to manage claims processes efficiently. Responsibilities include verifying and updating claims files, liaising with Loss Adjusters and Solicitors, and ensuring fair settlement recommendations. Candidates should have a Bachelor’s degree and strong communication and analytical skills. This role demands someone who is organized and capable of multi-tasking effectively while maintaining high standards in claims documentation and correspondence.

Qualifications

• Bachelor’s degree holder in related discipline.
• Possess strong communication, interpersonal, and analytical skills.
• Well organised and meticulous, able to handle multi-task and meet deadlines.
• Proficient in both spoken and written English.

Responsibilities

• Check, verify, and update new claims files and payments.
• Key in data and update Revision & Adjustment.
• Liaise and work with Loss Adjusters or Solicitors.
• Authorize new claims and manage claims development in CAB system.
• Vet through claims documentation for fair settlements.
• Prepare various types of letters and correspondences.
• Attend to enquiries via phone call and email.

Skills

Strong communication skills

Interpersonal skills

Analytical skills

Proficient in English

Organisational skills

Ability to multi-task

Education

Bachelor’s degree in related discipline

Job description

• Bachelor’s degree holder in related discipline.
• Possess strong communication, interpersonal and analytical skills.
• Well organised, meticulous and able to handle multi-task as well as meeting deadlines.
• Proficient in both spoken and written English.
• Check, verify and update new claims files and payments.
• Key in data and update Revision & Adjustment.
• Liaise and work with Loss Adjusters or Solicitors.
• Key in data and authorize new claims, claims development and claims payment in CAB system.
• Appoint/liaise/work with Loss Adjusters/Solicitors of Loss Adjusters.
• Vet through relevant claims documentation and/or adjuster’s report to recommend fair settlement in accordance to the policy terms and conditions.
• Prepare write-up, check offer letters and discharge vouchers.
• Prepare carious types of letters.
• Liaise and handle all correspondences received from the Insured/Claimant/Brokers/Agents/Branches and etc.
• Attend to the Insured/Claimant/Brokers/Agents/Branches and etc on their enquiries via phone call/in-coming email/letter and to provide assistance relating to any claims matter.
• Sort, list, scan documents and locate for claims files.
• Conduct claims files reviews periodically.

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