IT Operations Support

Fintech P2P Sdn. Bhd.; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading fintech company in Kuala Lumpur is seeking an IT Operations Manager to supervise day-to-day IT operations and ensure the health of their infrastructure. This role involves vendor management, monitoring cybersecurity incidents, and ensuring compliance with SLAs. The ideal candidate possesses a Bachelor's degree in IT and a minimum of 3 years of experience in IT operations or related fields. Strong organizational skills and effective communication are essential for success in this position.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• Minimum 3 years of IT operations, infrastructure, or vendor management experience.
• Familiarity with private cloud platforms and server monitoring.
• Strong organizational and documentation skills.

Responsibilities

• Supervise day-to-day IT operations and monitor infrastructure health.
• Coordinate with vendors to ensure SLA compliance and stability.
• Serve as the main point of contact for cloud hosting and cybersecurity incidents.
• Track vulnerabilities and ensure timely remediation.

Skills

IT operations supervision

Infrastructure monitoring

Vendor management

Cybersecurity practices

Effective communication

Education

Bachelor’s degree in IT, Computer Science, or related field

Job description

Responsibilities

Supervise day-to-day IT operations and monitor infrastructure health (servers, private cloud, network).

Coordinate with vendors to ensure SLA compliance and system stability.

Serve as the main point of contact for cloud hosting and cybersecurity incidents, reports, and escalations.

Track vulnerabilities and ensure timely remediation with internal teams and vendors.

Lead backups and disaster recovery drills, ensuring evidence packs are documented for audit readiness.

Manage OS updates, patches, and infrastructure fixes.

Handle internal IT requests (non-application related).

Prepare and deliver IT reporting (weekly/monthly), including compliance and audit documentation.

Escalate risks and issues to the CTO as needed.

Qualifications

Bachelor’s degree in IT, Computer Science, or related field.

Minimum 3 years of IT operations, infrastructure, or vendor management experience.

Familiarity with private cloud platforms, server monitoring, and vendor SLA management.

Knowledge of cybersecurity practices and adaptability to evolving compliance needs.

Strong organizational and documentation skills.

Effective communication skills for cross-team and vendor coordination.

Exposure to fintech, financial services, or regulated industries is a plus.