IT Operations & Infrastructure Leader

Envo BPO Services; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services provider located in Malaysia, Selangor, is seeking an IT Support Specialist to ensure the operational integrity of telephony systems and CRM networks. Responsibilities include troubleshooting issues, performing server and database management, and generating reports. The ideal candidate has strong technical skills, especially in troubleshooting and managing system performance. This role is crucial for maintaining daily office IT operations and supporting strategic IT recommendations.

Qualifications

• Experience with CRM and telephony systems is essential.
• Strong troubleshooting skills are required.
• Knowledge of server maintenance and security protocols is important.

Responsibilities

• Ensure operational integrity of telephony system and CRM network.
• Troubleshoot issues in CRM and telephony systems.
• Perform regular backups of voice logger data.
• Monitor server disk space and manage capacity.

Skills

Technical troubleshooting

Server management

Database management

CRM systems

Reporting and analytics

Website management

Job description

A leading IT services provider located in Malaysia, Selangor, is seeking an IT Support Specialist to ensure the operational integrity of telephony systems and CRM networks. Responsibilities include troubleshooting issues, performing server and database management, and generating reports. The ideal candidate has strong technical skills, especially in troubleshooting and managing system performance. This role is crucial for maintaining daily office IT operations and supporting strategic IT recommendations.