IT Executive

Gobuilders Netsoft; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT support company in Puchong, Malaysia, is hiring an IT Support Specialist to manage day-to-day IT operations. Responsibilities include providing support for hardware and software issues, managing IT helpdesk operations, and administering user accounts across platforms. Candidates should possess a diploma or degree in Information Technology and 1-2 years of relevant experience. An attractive salary range of RM 2,800 - RM 3,500 is offered, along with benefits like annual leave and career growth opportunities.

Benefits

Annual leave

Medical leave

EPF/SOCSO

Opportunities for career growth and training

Qualifications

• 1–2 years of relevant IT support/system administration experience required.
• Basic knowledge of Windows OS, networking, hardware, and software troubleshooting.
• Experience in user account management (AD/Microsoft 365/Google Workspace) is an advantage.
• Familiarity with IT helpdesk processes, ticketing systems, and incident handling expected.
• Basic understanding of cybersecurity practices, backups, and data protection.

Responsibilities

• Provide day-to-day IT support for hardware, software, servers, networks, and internal systems.
• Manage IT helpdesk operations, incident prioritization, escalation, and SLA tracking.
• Administer user accounts and access, including onboarding and offboarding.
• Maintain IT assets, software licensing, procurement records, and vendor coordination.
• Perform system monitoring, backups, disaster recovery, and basic cybersecurity controls.
• Support system upgrades, patching, internal application support, and IT improvement projects.
• Maintain IT documentation, SOPs, inventories, and audit/compliance evidence.
• Deliver IT onboarding, user guidance, and basic security awareness training.
• Support business continuity, change management, and IT setup for new projects.

Skills

Windows OS

Networking

Hardware troubleshooting

Software troubleshooting

User account management

IT helpdesk processes

Ticketing systems

Cybersecurity practices

Problem-solving

Communication

Education

Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field

Job description

• Provide day-to-day IT support for hardware, software, servers, networks, and internal systems.
• Manage IT helpdesk operations, incident prioritisation (P1–P3), escalation, and SLA tracking.
• Administer user accounts and access (AD / Microsoft 365 / Google Workspace), including onboarding and offboarding.
• Maintain IT assets, software licensing, procurement records, and vendor coordination.
• Perform system monitoring, backups, disaster recovery readiness, and basic cybersecurity controls.
• Support system upgrades, patching, internal application support, and IT improvement projects.
• Maintain IT documentation, SOPs, inventories, and audit/compliance evidence.
• Deliver IT onboarding, user guidance, and basic security awareness training.
• Support business continuity, change management, and IT setup for new offices or projects.

Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Minimum 1–2 years of relevant IT support / system administration experience.

Basic knowledge of Windows OS, networking, hardware, and software troubleshooting.

Experience in user account management (AD / Microsoft 365 / Google Workspace) is an advantage.

Familiar with IT helpdesk processes, ticketing systems, and incident handling.

Basic understanding of cybersecurity practices, backups, and data protection.

Good problem-solving, communication, and documentation skills.

Able to work independently, manage multiple tasks, and support users effectively.

Salary & Benefits

Salary: RM 2,800 - RM 3,500 (commensurate with experience)

Annual leave, medical leave, EPF/SOCSO

Opportunities for career growth and training

Working Hours

Monday to Friday: 9:00 AM – 6:00 PM (onsite)

Saturday: 9:00 AM – 6:00 PM (Work from Home)