IT & EQUIPMENT SUPPORT SPECIALIST (Batu Kawan)

HM Resources Management Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology support company located in Penang is seeking a candidate for an AV and user support role. The successful applicant will provide assistance for tools like Microsoft Teams, Cisco Webex, and Zoom. Key responsibilities include troubleshooting hardware and software issues, conducting device tests, and supporting users with AV equipment setup. The ideal candidate should possess good communication skills and an interest in researching new technologies. This role is essential for ensuring smooth daily operations in a tech-driven environment.

Qualifications

• Familiarity with Microsoft Teams, Cisco Webex, and Zoom.
• Basic understanding of audio-visual devices.
• Strong troubleshooting and problem-solving skills.
• Good communication skills.

Responsibilities

• Provide day-to-day support for Microsoft Teams and other tools.
• Assist users with meeting setup and connectivity issues.
• Conduct testing and validation of meeting devices.
• Assist with setup and maintenance of AV equipment.

Skills

Familiarity with Microsoft Teams

Familiarity with Cisco Webex

Familiarity with Zoom

Strong troubleshooting skills

Good communication skills

Tools

Audio-visual devices

Job description

Key Responsibilities

Platform & User Support

• Provide day-to-day support for Microsoft Teams, Cisco Webex, and Zoom.

• Assist users with meeting setup, audio/video issues, and connectivity problems.

• Troubleshoot software, account, and hardware-related issues.

• Create simple guides and provide basic training to employees.

Device & Equipment Management

• Identify and recommend suitable audio-visual devices (webcams, microphones, speakers, displays, room systems, etc.).

• Evaluate and compare products for compatibility, performance, and cost-effectiveness.

• Support R&D efforts by researching new collaboration tools and AV technologies.

Testing & Validation

• Conduct testing and validation of meeting devices before deployment.

• Perform functionality tests for Teams, Webex, and Zoom-certified equipment.

• Document test results, performance issues, and improvement recommendations.

• Ensure selected devices meet company standards and integrate well with existing systems.

Operational Support

• Assist with setup and maintenance of meeting rooms and AV equipment.

• Monitor system performance and highlight recurring issues.

• Work with IT teams on escalations and system improvements.

Requirements

• Familiarity with Microsoft Teams, Cisco Webex, and Zoom.

• Basic understanding of audio-visual devices (webcams, microphones, speakers, displays).

• Strong troubleshooting and problem-solving skills.

• Good communication skills and ability to support non-technical users.

• Interest in researching and testing new equipment and technologies.

• Experience in IT support or helpdesk is an added advantage.