Hybrid Tech Support Specialist - Resolve & Enable Self-Service

Emerson; Bayan Lepas; Hybrid; MYR 48,000 - 60,000; Full time

Job summary

A leading global technology firm in Malaysia is seeking a Technical Support Representative to partner with customers and resolve technical issues. The ideal candidate will have a bachelor's degree or 1+ years of relevant experience, alongside proficiency in Japanese and English. This role emphasizes problem-solving and customer focus within a collaborative environment, offering a hybrid work mode and strong commitment to employee growth.

Benefits

Competitive benefits plans

Flexible time off plans

Paid parental leave

Employee Assistance Program

Qualifications

• Candidates must have a bachelor’s in IT or relevant field or 1+ years in Technical Support.
• Intermediate or advanced proficiency in Japanese and English is required.

Responsibilities

• Handle inbound technical support requests via various channels.
• Resolve technical issues for customers across all account tiers.
• Capture and document knowledge for customer self-service.

Skills

Intermediate or advanced Japanese

Intermediate or advanced English

Problem solving

Customer focus

Technical understanding of electronic circuit design

Collaborative skills

Education

Bachelor’s degree in engineering or science-related field

1+ year of experience in Technical Support

Job description

A leading global technology firm in Malaysia is seeking a Technical Support Representative to partner with customers and resolve technical issues. The ideal candidate will have a bachelor's degree or 1+ years of relevant experience, alongside proficiency in Japanese and English. This role emphasizes problem-solving and customer focus within a collaborative environment, offering a hybrid work mode and strong commitment to employee growth.