Housekeeping Team Leader

Hilton; Putrajaya; On-site; MYR 38,000 - 48,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Attendant in Putrajaya, Malaysia. The role involves maintaining the highest cleaning standards in superior guest service, supervising team members, and ensuring guest privacy. Ideal candidates will be university graduates with at least 2 years of experience in guestroom operations and possess good verbal skills in English. It's an opportunity to work with a renowned brand, ensuring guests have exceptional experiences during their stay.

Qualifications

• At least 2 years of guestroom work experience.
• Ability to listen actively and build on good ideas.

Responsibilities

• Ensure highest standard of cleaning on assigned floors.
• Work closely with the front desk to ensure room status.
• Supervise turndown service and team member grooming.
• Inspect guest floors and public areas regularly.
• Assist with team member training and development.

Skills

Good written and verbal skills

Fluent in English

Good knowledge of Housekeeping office daily operation

Proficient in Microsoft Office

Listening and building on ideas

Education

University / Pre-university graduate

Tools

Housekeeping Opera system

OnQ systems

Job description

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing? Position Summary (bullet points)

Responsibilities

• Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service.
• Responsible for strict key control.
• Regularly inspect guest floor corridors and public areas.
• Report maintenance issues promptly to Engineering.
• Ensure compliance of lost and found procedures.
• Keep floors, linen rooms and pantries neat and tidy.
• Monitor productivity of the assigned Room Attendant.
• Check team members’ grooming, personal hygiene and appearance.
• Assist with team members’ training and development.
• Provide ongoing advice and support to team members under your supervision.
• Provide one to one instruction to team members when required.
• Seek opportunities to improve guest service consistently from guests’ comments.
• Take appropriate action to resolve guests’ complaints.
• Ensure all reports are completed on a timely basis.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
• Perform any duties assigned by the Management team deemed necessary.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Other Considerations

• Attends daily meeting and communicates special instructions to team members
• Assists Room Attendants when they are shorthanded – “hands on” approach
• Provide trainings for new recruits
• Assist with room inventories
• Reports losses from rooms
• Supervises turn down service
• Investigates complaints and take corrective measures
• Attends training conducted by training department
• Be familiar with Housekeeping office/Laundry procedures
• Any other duties assigned from time to time by Executive Housekeeper/Assistant Executive Housekeeper

Qualifications

• University / Pre-university graduate.
• At least 2 years of guestroom work experience.
• Good written and verbal skills.
• Fluent in English to meet business needs, advantageous.
• Good knowledge of Housekeeping office daily operation.
• Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
• Actively listen to others and build on good ideas.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!