HOTEL FRONT DESK

ONE POINT ONE SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A vibrant hospitality company in Kuala Lumpur is seeking a dynamic Hotel Front Desk Officer. The role involves welcoming guests, addressing inquiries, managing reservations, and ensuring outstanding customer service. Ideal candidates possess strong communication skills in English and Bahasa Malaysia, problem-solving abilities, and comfort in fast-paced environments. This full-time position is critical to enhancing guests' experiences at the hotel.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities to handle guest requests.
• Proficiency in English and Bahasa Malaysia is necessary.

Responsibilities

• Welcome and check-in/check-out guests efficiently.
• Respond to guest inquiries in a courteous manner.
• Handle reservations, room assignments, and billing.

Skills

Excellent communication skills

Strong problem-solving abilities

Proficiency in English and Bahasa Malaysia

Ability to handle a variety of tasks

Job description

We are seeking a dynamic and customer-focused Hotel Front Desk Officer to join our team at SIGNATURE APARTMENT in the vibrant Kuala Lumpur City Centre. In this full-time role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience throughout their stay.

What you'll be doing

• Warmly welcome and check-in/check-out guests, ensuring a smooth and efficient process
• Respond to guest inquiries and requests in a timely and courteous manner
• Effectively handle guest reservations, room assignments and billing
• Provide information and recommendations about the hotel's facilities, services and the local area
• Assist with luggage handling and concierge services as needed
• Maintain accurate records and documentation related to guest interactions
• Contribute to a positive and professional team environment

What we're looking for

• Excellent communication and interpersonal skills with a friendly and welcoming demeanor
• Strong problem-solving abilities and the flexibility to handle a variety of tasks
• Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively with guests
• Familiarity with hotel front office systems and procedures
• Ability to work in a fast-paced environment and maintain composure under pressure