Hotel Administration / Front office

BTC Hotel; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Malacca City is seeking a Hotel Administrator to oversee daily operations and ensure smooth functioning of front office processes. This role involves managing guest records, handling inquiries, and coordinating between departments. The ideal candidate will support HR functions, prepare reports, and ensure compliance with safety regulations and quality standards. Strong organizational and communication skills are essential for success in this position.

Responsibilities

• Maintain guest records, bookings, and room allocations in the hotel management system.
• Handle guest inquiries, complaints, and service requests with professionalism.
• Prepare daily, weekly, and monthly administrative reports.
• Assist with inventory tracking (office supplies, guest amenities, etc.).
• Support HR functions such as employee attendance, leave records, and onboarding documentation.
• Coordinate communication between departments (housekeeping, F&B, maintenance, etc.).
• Ensure compliance with hotel policies, safety regulations, and quality standards.
• Manage office correspondence, filing, emails, and communication with clients and vendors.

Job description

The Hotel Administrator oversees daily administrative operations of the hotel, ensuring smooth functioning of front office processes, staff coordination, guest services, and general office management. This role supports the management team by handling documentation, scheduling, communication, and operational coordination.

Key responsibilities

• Maintain guest records, bookings, and room allocations in the hotel management system.
• Handle guest inquiries, complaints, and service requests with professionalism.
• Prepare daily, weekly, and monthly administrative reports.
• Assist with inventory tracking (office supplies, guest amenities, etc.).
• Support HR functions such as employee attendance, leave records, and onboarding documentation.
• Coordinate communication between departments (housekeeping, F&B, maintenance, etc.).
• Ensure compliance with hotel policies, safety regulations, and quality standards.
• Manage office correspondence, filing, emails, and communication with clients and vendors.