Hiring Now | Customer Care Executive | KL

J RECRUIT FIRM; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Customer Care Executive to serve as the first point of contact for customer inquiries, manage logistics communications, and ensure orders are fulfilled effectively. Candidates should have a Bachelor's degree or equivalent experience, along with strong problem-solving abilities and excellent communication skills. This role offers a salary range of RM 3,500 RM 4,500 and works Monday to Friday from 8.30 am to 5.45 pm.

Qualifications

• Previous experience in customer service, preferably in a call center or similar environment.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Responsibilities

• First point of contact for customers enquiries regarding products and services.
• Gather information, customer needs, feedback and conduct customer surveys.
• Liaising with the logistical team for delivering equipment and parts.
• Working with the Logistics team to create PO, DO, Invoices and related forms.
• Following up with Customers ensuring the order is successfully fulfilled.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Attention to detail

Ability to multitask and prioritize

Education

Bachelor's degree or equivalent work experience

Job description

Hiring Now | Customer Care Executive | KL

We are one of the market and technology leaders in machine tools and lasers for industrial manufacturing, and work with our innovations in almost every sector. Our software solutions pave the way to the Smart Factory, allowing us to implement high-tech processes in industrial electronics.

Salary Range: RM 3,500 RM 4,500

Working Hours: 8.30 am - 5.45 pm - Monday to Friday.

Job Responsibilities

• First point of contact for customers enquiries regarding our product and services.
• Contacting our current and potential customers to gather information, customer needs, feedback and
• conducting customer survey for management review.
• Liaise with the logistical team and courier for delivering equipment and parts.
• Working with the Logistics team to create PO, DO, Invoices and other related forms.
• Backup the In-house team when required.
• Following up with Customer ensuring the order is successfully fulfilled.
• Providing feedback to management on recurring customer issues and suggesting improvements to
• enhance customer service processes and procedures.
• Identifying areas of improvement, creating guidelines and SOP to ensure processes are done in an
• efficient and timely manner.
• Manage other administrative, office and related tasks as assigned by the immediate superior.

Job Requirements

• Bachelor's degree or equivalent work experience.
• Previous experience in customer service, preferably in a call center or similar environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Apply Now or contact the below to know more.

WhatsApp/Telegram: 011-11968783 - Weldina

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