Head of Primary Care Services

Qualitas Health; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading healthcare provider in Selangor, Malaysia is seeking a Head of Primary Care Services to provide strategic and operational leadership for primary, dental, and ambulatory care clinics. The successful candidate will have over 10 years of senior leadership experience in healthcare, with a strong focus on financial management and operational excellence. Responsibilities include overseeing multi-site clinic operations, driving clinical governance, and managing stakeholder relationships. An ideal candidate is results-oriented, with strong collaborative skills and a background in healthcare services.

Qualifications

• Minimum 10 years of senior leadership experience in healthcare services.
• Strong financial and operational management capabilities.
• Experience leading large clinical or service delivery teams.

Responsibilities

• Provide strategic and operational leadership for Primary Care Services.
• Oversee multi-site clinic operations and service consistency.
• Implement standardised care pathways and referral frameworks.

Skills

Financial management

Operational leadership

Clinical governance

Stakeholder engagement

Education

Medical qualification or senior healthcare executive background

Job description

Head of Primary Care Services (Contract Performance Base)

To provide strategic and operational leadership for Qualitas’ Primary Care Services, encompassing GP clinics, Dental clinics and Ambulatory Care Centres, ensuring sustainable growth, high-quality clinical delivery and strong financial performance across a multi-site healthcare network.

This role plays a critical part in strengthening integrated primary care services and supporting Qualitas’ broader healthcare partnerships with corporates, insurers and government stakeholders.

Role Purpose

To provide strategic and operational leadership for Qualitas’ Primary Care Services, encompassing GP clinics, Dental clinics and Ambulatory Care Centres, ensuring sustainable growth, high-quality clinical delivery and strong financial performance across a multi-site healthcare network.

This role plays a critical part in strengthening integrated primary care services and supporting Qualitas’ broader healthcare partnerships with corporates, insurers and government stakeholders.

Scope of Responsibility

1. Financial & Commercial Leadership

• Overall P&L accountability for GP, Dental and ACC services
• Development and execution of annual budgets and growth plans
• Optimisation of revenue mix, clinic utilisation and cost efficiency
• Identification of opportunities to expand corporate and insurer-driven utilisation

2. Operations & Service Delivery

• Oversight of multi-site clinic operations and service consistency
• Standardisation of workflows, service models and patient experience
• Optimisation of manpower planning and productivity across clinics
• Implementation of performance dashboards and benchmarking frameworks

3. Clinical Governance & Care Integration

• Strengthening of clinical standards and care pathways across services
• Engagement with medical and clinical leaders to drive quality outcomes
• Development and monitoring of referral pathways to specialist services within the Qualitas ecosystem
• Continuous improvement in care coordination and patient journey design

4. Leadership & Organisation Development

• Direct leadership of departmental heads supporting Primary Care (Operations, Marketing, Medical Services Department and related functions)
• Establishment of structured performance management and governance processes
• Development of clinic leadership capability and succession pipelines
• Fostering a culture of accountability, professionalism and service excellence

5. Strategic Contribution

• Participation in healthcare partnership initiatives with corporates, insurers and TPAs
• Support of new service models and pilot programmes aligned with healthcare reform initiatives
• Contribution to group-level strategy and innovation in primary care delivery

Performance Expectations

Financial Performance

• Delivery of approved Primary Care budget
• Achievement of revenue, cost and margin targets
• Evidence of sustainable financial growth trajectory

Operational Excellence

• Effective performance monitoring and reporting systems
• Consistent service delivery and productivity across clinics
• Measurable improvements in utilisation and manpower efficiency

Clinical Integration

• Implementation of standardised care pathways and referral frameworks
• Strong collaboration with specialist services and hospital partners
• Positive engagement of medical leadership across clinics

Leadership Effectiveness

• Strong control of multi-disciplinary leadership teams
• Reduced reliance on CEO for day-to-day operational matters
• High staff engagement and leadership stability

Requirement

Essential

• Minimum 10 years of senior leadership experience in healthcare services or multi-site operations
• Strong financial and operational management capabilities
• Experience leading large clinical or service delivery teams
• Ability to engage effectively with medical professionals and corporate stakeholders

Desirable

• Medical qualification with management experience, or senior healthcare executive background
• Experience working with insurers, TPAs or corporate healthcare programmes
• Exposure to healthcare transformation or service expansion initiatives

Personal Attributes

• Results-oriented and execution-focused
• Strong leadership presence with collaborative approach
• Comfortable operating in complex, multi-stakeholder environments
• High integrity, accountability and professional maturity

Appointment Terms

This is an Acting appointment, with confirmation to permanent role subject to performance review at the end of the initial appointment period.