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Guest Experience Specialist - Front Desk
Winbond Properties
Kuala Lumpur
On-site
MYR 20,000 - 100,000
Full time
Yesterday
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Responsibilities
- Review arrival lists and prepare compendiums prior to guests' arrival.
- Assist guests with check-in and checkout, as well as other cashiering duties.
- Welcome guests on arrival and issue room keys.
- Ensure members receive benefits and VIPs receive recognition.
- Liaise with departments to meet guests' requests.
- Update and maintain repeat guest history system.
Job description
Responsibilities
- Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary
- Assist guests with check in and checkout, as well as other cashiering duties
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
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