Guest Experience Front Desk Associate

BTC Asset Sdn Bhd; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A hospitality company in Kuala Lumpur is seeking an enthusiastic front desk associate. The role involves greeting guests, managing check-ins and check-outs, and responding to inquiries. Candidates should possess a diploma in Hospitality Management and strong customer service skills, with the ability to communicate in English and Bahasa Malaysia. The position welcomes fresh graduates and offers benefits like annual leave and EPF/SOCSO contributions.

Benefits

Annual Leave

EPF/SOCSO

Qualifications

• 2 years of experience in a related field preferred.
• Strong communication skills in English and Bahasa Malaysia.
• Fresh graduates encouraged to apply.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage the check-in and check-out process efficiently.
• Respond to guest inquiries and resolve complaints effectively.
• Maintain accurate records of guest reservations and billing information.
• Collaborate with other hotel departments to fulfill guest requests.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Problem-Solving Skills

Education

Diploma in Hospitality Management or related field

Tools

Hotel management software

Basic Computer Applications

Job description

A hospitality company in Kuala Lumpur is seeking an enthusiastic front desk associate. The role involves greeting guests, managing check-ins and check-outs, and responding to inquiries. Candidates should possess a diploma in Hospitality Management and strong customer service skills, with the ability to communicate in English and Bahasa Malaysia. The position welcomes fresh graduates and offers benefits like annual leave and EPF/SOCSO contributions.